Senior Consultant, Training Strategy Lead

About the role

BME Strategies is seeking a Senior Consultant, Training Strategy Lead for a large-scale statewide technology modernization initiative called Metrik. The role involves developing and leading the training strategy, approach, and implementation activities for Metrik, which supports the modernization and standardization of workflows, data collection, reporting, and performance management across Massachusetts' local and regional public health system.

Responsibilities

• Develop and lead the training strategy, framework, roadmap, and approach to support successful use of Metrik across users.
• Assess training needs and partner with project leadership, subject matter experts, business team, and other stakeholders to identify training, learner personas, role-based requirements, and readiness considerations.
• Recommend and implement training delivery models, learning pathways, training environments, and support structures that effectively serve diverse user groups across the state.
• Determine the appropriate mix of training materials and support resources (e.g., instructor-led training, e-learning modules, job aids, reference guides, videos, FAQs, office hours etc.) to support successful system use.
• Coordinate training planning and coordination with business, change management, rollout, and implementation teams to identify training priorities, define learning objectives, establish training timelines, and coordinate training-related activities across the project.
• Collaborate with writers, subject matter experts, trainers, and other project resources to develop and maintain training materials, ensuring content aligns with project goals, user needs, and system functionality.
• Support and coordinate the execution of training activities, including scheduling, communications, trainer preparation, pilot support, office hours, training logistics, and post-launch learning opportunities.
• Partner on organizational change management efforts to align training activities with broader project readiness efforts.
• Establish and monitor training success metrics, learner feedback mechanisms, participation tracking, and other indicators to continuously improve training outcomes.
• Develop recommendations and processes for ongoing training, onboarding, knowledge transfer, and long-term support beyond initial implementation.
• Provide strategic guidance to project leadership and stakeholders regarding training best practices, risks, dependencies, and training considerations throughout the project lifecycle.

Qualifications

• Minimum of 6 years relevant experience required, including 4 or more years in a consulting firm environment.
• Experience leading training strategy and implementation efforts for large-scale technology, data, or enterprise system implementations.
• Minimum 5 years client-facing experience, including 2 or more in project leadership roles.
• Experience leading complex training initiatives across multiple stakeholder groups.
• People management experience preferred.
• Master's degree in Public Health, Education, Organizational Development, Instructional Design, Communications, or a related field.
• Ability to work independently and as part of a team in a fast-paced consulting environment.
• Demonstrated success developing and executing training strategies for technology modernization, digital transformation, or large-scale system implementation projects involving multiple organizations, agencies, or user groups.
• Lead training efforts from strategy through implementation, including training needs assessment, curriculum planning, delivery coordination, and post-launch support.
• Develop role-based learning programs and coordinate the creation of training materials with subject matter experts and cross-functional teams.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent facilitation, presentation, and communication skills, with the ability to engage both technical and non-technical audiences.
• Ability to translate complex business and technical concepts into practical, user-friendly learning experiences.
• Strong project management, organizational, and stakeholder management skills.
• Comfort navigating ambiguity and bringing structure to evolving environments.

Skills

• Experience supporting Salesforce implementations or other CRM, permitting, inspection, case management, workflow management, or enterprise data platforms.
• Experience supporting training efforts for statewide, multi-site, or large-scale public sector implementations.
• Familiarity with state and local public health agencies and their operational environments.
• Knowledge of learning management systems (LMS), training analytics, training evaluation methods, and train-the-trainer models.

Benefits

BME Strategies offers a competitive compensation package that includes:

• 6+ weeks total leave, including paid vacation, sick time, personal leave, and floating holidays;
• Health, dental, and vision insurance, with 75% employer-paid coverage for the employee & 50% employer-paid coverage for dependents;
• Health FSA and dependent care FSA;
• 401(k) with employer match;
• Employer-paid short-term and long-term disability insurance;
• One-time technology stipend;
• Opportunities for professional development and career growth;
• Salary range for this position is $87,360 - $120,640 annually.