Senior Consultant, Technology Process Improvement & Optimization

Responsibilities

• Lead end-to-end process improvement and operational optimization initiatives.
• Conduct current-state assessments and identify strategic opportunities to improve efficiency, effectiveness, and user experience.
• Design future-state workflows, operating models, governance structures, and optimization strategies.
• Define key performance indicators, success metrics, and reporting frameworks to measure operational performance and business impact.
• Develop and execute implementation plans, including stabilization and continuous improvement activities.
• Identify opportunities to leverage automation, workflow technologies, and AI-enabled solutions to enhance business processes.
• Partner with technical teams to align operational requirements with system capabilities and technology roadmaps.
• Facilitate stakeholder workshops, alignment sessions, and change adoption activities to support successful outcomes.
• Manage project risks, dependencies, escalations, and issue resolution while ensuring delivery objectives are achieved.
• Mentor consultants and associate consultants, sharing best practices, methodologies, and project delivery expertise.

Qualifications

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Bachelor's degree required; advanced degree preferred.
• Demonstrated experience leading process improvement, operational excellence, transformation, or consulting initiatives with measurable outcomes.
• Strong facilitation, communication, presentation, and stakeholder management skills.
• Experience with Lean, Agile, Six Sigma, change management, or related continuous improvement methodologies highly preferred.
• Ability to analyze complex business challenges and develop scalable, data-driven solutions.
• Experience leveraging automation, workflow technologies, analytics, or AI-enabled tools to improve operational performance highly preferred.
• Proven ability to influence cross-functional stakeholders and lead medium-to-high complexity initiatives with limited oversight.