Senior Consultant, Supplemental Health

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

About the role

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.

We are seeking a highly organized and detail-oriented Senior Consultant, Supplemental Health Claims. In this role you will be responsible for processing and adjudicating supplemental health insurance claims in accordance with company policies and regulatory guidelines. Your primary objective will be to ensure accurate and timely claim payments, while providing exceptional customer service to policyholders. In addition, you will serve as a leader and go-to resource for the team to ensure accuracy and the highest level of service for Clients.

Responsibilities

• Review and evaluate supplemental health insurance claims for eligibility, completeness, and accuracy.
• Verify policy information, coverage details, and any applicable endorsements or riders.
• Adjudicate claims using established guidelines and company policies.
• Determine the accuracy of medical coding, diagnostic information, and procedure documentation.
• Request any necessary additional information or documentation from policyholders or healthcare providers.
• Collaborate with the claims team to investigate and resolve any complex or disputed claims.
• Ensure that claims are processed and paid in compliance with industry regulations and internal procedures.
• Update claim status and maintain detailed and accurate records of all claim activities.
• Communicate claim decisions, payment details, and any additional requirements to policyholders and healthcare providers.
• Respond to inquiries and provide exceptional customer service to resolve any claim-related issues or concerns.
• Stay updated on industry trends, regulatory changes, and best practices in supplemental health insurance claims processing.
• Perform quality assurance reviews and mentor other Claims Consultants by providing feedback and identifying development opportunities with staff and management.
• Evaluate current processes for efficiency and effectiveness.
• Provide manager support by assisting with decision making and problem-solving.

Requirements

• Ability to work with a diverse range of people.
• 5+ years of experience in supplemental health insurance claims processing or medical billing.
• Strong knowledge of medical terminology, coding systems (e.g., ICD-10, CPT), and claim adjudication processes.
• Familiarity with healthcare industry regulations, including HIPAA and state insurance laws.
• Excellent analytical skills and attention to detail to accurately review and evaluate claim information.
• Proficient in using claims management software and other computer applications.
• Exceptional organizational and time management skills to prioritize workload and meet deadlines.
• Excellent written and verbal communication skills to effectively interact with policyholders, providers, and internal stakeholders.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
• Strong problem-solving skills, with the ability to resolve claim-related issues effectively and efficiently.
• Commitment to delivering outstanding customer service and maintaining high levels of professionalism.
• Ability to attain and maintain appropriate TPA licenses in accordance with the Claims Licensing Policy.

Pay

The salary range for this role is $71,100-$106,700. At our company, we are committed to pay transparency and equity. The salary range is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.

Benefits

• Generous vacation and sick time.
• Market-leading paid family, parental, and adoption leave.
• Medical coverage.
• Company-paid life and AD&D insurance.
• Disability programs.
• Partially paid sabbatical program.
• 401(k) employer match.
• Stock purchase options.
• Employer-funded retirement account.
• Flexible, inclusive, and collaborative work environment that supports career growth.