Senior Consultant, Strategy, Growth, and Transformation

About the role

The Senior Consultant, Strategy, Growth, and Transformation on the Human Services Transformation team at Deloitte empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Responsibilities

• Lead eligibility-focused business analysis, requirements definition, and end-to-end solution design activities for large-scale Medicaid modernization and eligibility system initiatives.
• Facilitate complex stakeholder discussions with client leadership, policy teams, operations staff, developers, and testers to drive business process decisions, resolve issues, and achieve consensus on system functionality and implementation approaches.
• Translate complex eligibility policy and operational requirements into business processes, functional requirements, system designs, user stories, process flows, and implementation guidance.
• Oversee system delivery activities by supporting development, testing, defect triage, production issue resolution, and implementation planning to ensure high-quality outcomes.
• Auditing cross-functional impacts, dependencies, risks, and operational considerations across multiple workstreams, providing strategic guidance and recommendations to project and client leadership.
• Leverage experience with Medicaid eligibility, enrollment, and long-term care programs to drive modernization efforts and deliver scalable, compliant, and user-centered solutions.

Requirements

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

• Bachelor's Degree
• 4+ years of experience gathering and documenting business and functional requirements for system implementation, modernization, or enhancement projects
• 4+ years of experience facilitating stakeholder meetings, requirements sessions, or system design workshops and producing at least 2 of the following: functional specifications, user stories, process flows, or traceability documentation
• 2+ years of experience supporting software development lifecycle activities, including requirements clarification, testing support, and defect tracking
• Experience with at least 1 eligibility and enrollment (E&E) system used by a government agency
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future