Senior Consultant, Project Program Management

About the role

Senior Consultant, Project Program Management Digital self-serve is central to how customers get support today, and expectations keep rising as conversational and agentic AI reshape every channel. This role owns the strategic direction of CSG's self-serve portfolio - spanning product, voice, web and portal channels - setting the CSG Annual Operating Plan and driving Services Modernization, while directing the Consultant-level program managers executing across each channel. Join us as a Senior Consultant on our Project/Program Management team to do the best work of your career and