Senior Consultant - MedTech Clinical Operations

About the role

Lead MedTech customers through their clinical transformation via the implementation of Veeva Clinical applications.
Possibly partner with customer SMEs and business leaders to analyze, develop, and implement Clinical Operations processes that solve business problems and support business needs with the Veeva Clinical (eTMF, CTMS, Payments, Site Connect, Study Training).

Responsibilities

• Analyze and document current state business processes, identifying pain points and gaps in process or system functionality as areas of opportunity.
• Define roll-out strategies for deployment of Veeva Clinical across global teams.
• Serve as the primary customer liaison managing communication between project team, customer, and other internal stakeholders.
• Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.).
• Mentor project team and junior consultants in the Professional Services organization.

Requirements

• 8+ years of experience implementing clinical systems and processes e.g. Clinical Trial Management systems, Investigator portals and study training solutions, optimizing business processes to create global efficiencies.
• Working knowledge of life sciences compliance, clinical trial operations, day in the life business processes.
• Ability to quickly understand business use cases and opportunities for change, to create corresponding process and business improvements ensuring that they align with Veeva Clinical best practices.
• Experience implementing software systems with the ability to comprehend and translate business requirements and create corresponding solutions designs.
• Proven expertise in customer leadership and mentoring of team member.
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see customer success with solution implementation.
• Ability to travel up to 50%.
• Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies.
• Consulting experience, working with a major software vendor or process management consulting group.

Qualifications

• Life Science, computer science, biochemical and mechanical engineers or related degree.
• SaaS/Cloud experience.

Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of industry standards and best practices.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Pay

Base pay: $80,000 - $200,000

Schedule

Varies based on project demands and client needs.

Company Information

Veeva is a Public Benefit Corporation (PBC) with a public benefit purpose to help make the industries we serve more productive and create high-quality employment opportunities. We are committed to doing the right thing, supporting charitable causes, and fostering a diverse and inclusive workplace.

Location

Veeva has product hubs in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Equal Opportunity Employer

Veeva is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.