Senior Consultant - MedTech Clinical Operations
About the role
Lead MedTech customers through their clinical transformation via the implementation of Veeva Clinical applications
Partner with customer SMEs and business leaders to analyze, develop, and implement Clinical Operations processes that solve business problems and support business needs with the Veeva Clinical (eTMF, CTMS, Payments, Site Connect, Study Training)
Serve as the primary customer liaison managing communication between project team, customer, and other internal stakeholders
Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
Mentor project team and junior consultants in the Professional Services organization
Responsibilities
- 8+ years of experience implementing clinical systems and processes e.g. Clinical Trial Management systems, Investigator portals and study training solutions, optimizing business processes to create global efficiencies
- Working knowledge of life sciences compliance, clinical trial operations, day in the life business processes
- Ability to quickly understand business use cases and opportunities for change, to create corresponding process and business improvements ensuring that they align with Veeva Clinical best practices
- Experience implementing software systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
- Proven expertise in customer leadership and mentoring of team member
- Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see customer success with solution implementation
- Ability to travel up to 50%
- Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
- Consulting experience, working with a major software vendor or process management consulting group
Requirements
Life Science, computer science, biochemical and mechanical engineers or related degree
SaaS/Cloud experience
Qualifications
Base pay: $80,000 - $200,000
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Benefits
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.
Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
Schedule
Core hours apply, but employees are focused and available during core hours.
Pay
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Company Information
Veeva is a Public Benefit Corporation (PBC) whose public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities. We are committed to doing the right thing, customer success, employee success, and speed. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.