Senior Consultant - Finance Operate - Service Design Lead

Job Summary

Recruiting for this role ends on 09/30/2026. As a Senior Consultant and Service Design Lead within our Finance Transformation Tech Enablement team, you will serve as the bridge between business domain SMEs and the technical team.

Responsibilities

• Ideation & Discovery
• Facilitate ideation workshops with Finance Operate SMEs, offering leads, and delivery teams to surface automation opportunities and unmet needs.
• Conduct structured discovery sessions to understand current-state operational pain points, workarounds, and desired outcomes.
• Translate business domain challenges into testable product hypotheses aligned to the Finance Operate Platform vision.
• Develop problem statements, user stories, and service blueprints that anchor solution design in real user needs.
• Service Design & Validation
• Lead service design activities including journey mapping, touchpoint analysis, and stakeholder ecosystem mapping for Finance Operate services.
• Partner with UX/Product Designer to prototype service concepts and validate with target users before technical build begins.
• Define success criteria and validation methods for new service concepts (qualitative feedback, operational metrics, adoption signals).
• Facilitate validation sessions with pilot users and SMEs; synthesize feedback into actionable design iterations.
• Business-Technical Translation
• Translate validated service concepts into functional requirements and user stories for the technical delivery team.
• Partner with Business Systems Architects and AI/Automation Architect to ensure solution designs align with user needs and operational realities.
• Serve as the voice of the user in technical design reviews; challenge solutions that don't address root operational problems.
• Maintain traceability from original pain points through validated hypotheses to delivered solutions.
• Stakeholder Engagement
• Build trusted relationships with Finance Operate SMEs, offering leads, and delivery practitioners.
• Communicate service design insights, validation findings, and recommendation rationale to product and technical leadership.
• Champion user-centered design principles across the Tech Enablement team.

Qualifications

• Bachelor's degree in Business, Design, Human-Computer Interaction, or related field.
• 4+ years of experience in service design, user research, product management, or business analysis, with demonstrated ownership of discovery and validation activities.
• Proficiency in service design methods: journey mapping, service blueprinting, stakeholder mapping, and workshop facilitation.
• Strong facilitation and communication skills; ability to engage diverse stakeholders and synthesize complex input.
• Experience translating business needs into product requirements in a technology delivery context.
• Comfort working in ambiguous, fast-paced environments with iterative validation cycles.
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Background in Finance operations, process improvement, or managed services delivery (preferred).
• Familiarity with Finance Operate service areas (Record-to-Report, Treasury, FP&A) (preferred).
• Experience with Design Thinking, Lean UX, or Jobs-to-be-Done frameworks (preferred).
• Knowledge of automation technologies and their application to operational pain points (preferred).

Benefits

The team provides ongoing operation of the Finance function as an extension of Deloitte’s Finance Transformation Advise and Implement offering portfolio. The team works across finance strategy, process, operations, and technology to help organizations enable scalable finance outcomes. Professionals in this practice support delivery in complex environments while helping clients advance modernization across Finance Operate capabilities.

Pay

A reasonable estimate of the current range is $105,400 - 207,800. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Schedule

At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 - 207,800.