Senior Consultant - Finance Operate - Service Design Lead

Ideation & Discovery

Facilitate ideation workshops with Finance Operate SMEs, leads, and delivery teams to surface automation opportunities and unmet needs.

Conduct structured discovery sessions to understand current-state operational pain points, workarounds, and desired outcomes.

Translate business domain challenges into testable product hypotheses aligned to the Finance Operate Platform vision.

Develop problem statements, user stories, and service blueprints that anchor solution design in real user needs.

Service Design & Validation

Lead service design activities including journey mapping, touchpoint analysis, and stakeholder ecosystem mapping for Finance Operate services.

Partner with UX/Product Designer to prototype service concepts and validate with target users before technical build begins.

Define success criteria and validation methods for new service concepts (qualitative feedback, operational metrics, adoption signals).

Facilitate validation sessions with pilot users and SMEs; synthesize feedback into actionable design iterations.

Business-Technical Translation

Translate validated service concepts into functional requirements and user stories for the technical delivery team.

Partner with Business Systems Architects and AI/Automation Architect to ensure solution designs align with user needs and operational realities.

Serve as the voice of the user in technical design reviews; challenge solutions that don't address root operational problems.

Maintain traceability from original pain points through validated hypotheses to delivered solutions.

Stakeholder Engagement

Build trusted relationships with Finance Operate SMEs, leads, and delivery practitioners.

Communicate service design insights, validation findings, and recommendation rationale to product and technical leadership.

Champion user-centered design principles across the Tech Enablement team.