Senior Consultant - Finance Operate - Senior Consultant - ServiceNow Platform Lead

About the role

Join our Finance Transformation team to help shape the future of finance. Collaborate with CFOs, finance leaders, and executive clients to solve complex challenges using Deloitte's resources and industry insights.

Responsibilities

• Deliver innovative, market-driven solutions that modernize finance functions, elevate performance, and drive meaningful organizational change.
• Protect and advance the critical delivery infrastructure that powers Offering delivery portal.
• Serve as the authoritative voice on ServiceNow architecture within the Tech Enablement team and advise on platform decisions independently.
• Design and implement workflow orchestration, intake management, approval flows, exception handling, SLA tracking, and client governance capabilities on ServiceNow.
• Define and enforce modular, reusable workflow components, integration patterns, and configuration standards to accelerate future engagements.
• Partner with the onshore AI/Automation Architect and offshore ServiceNow Developer to align platform direction and deliver against the integration roadmap.
• Build, configure, and lead ServiceNow development and configuration for Offering delivery portal features, ensuring production-grade quality, security, and performance.
• Define non-functional requirements and validate compliance prior to releases.
• Establish development standards, peer review processes, and deployment controls for ServiceNow workstreams.
• Design and implement integrations between ServiceNow and external Finance Operate systems, including ERP/subledger data feeds, accelerator outputs, and analytics platforms.
• Define data models, API contracts, and event-driven integration patterns aligned to platform architecture standards.
• Provide technical guidance and independent architectural recommendations to senior team members and client stakeholders.
• Document platform designs, integration specifications, and technical decisions for audit readiness and operational continuity.
• Stay current on ServiceNow platform releases, capabilities, and emerging patterns relevant to Finance Operate delivery.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 4-6 years of experience in ServiceNow development and architecture, including hands-on configuration of complex workflows, integrations, and reporting.
• Demonstrated ability to design modular, reusable ServiceNow workflow components and integration patterns.
• Experience with ServiceNow APIs, integration frameworks, and data platform connectivity.
• Strong documentation and communication skills; ability to advise senior stakeholders independently.
• Familiarity with Agile delivery practices and engineering fundamentals (version control, testing, CI/CD).
• Preferred: ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• Experience implementing ServiceNow in a managed services or Finance Operate context.
• Knowledge of SLA management, operational dashboards, and client governance workflows.
• Familiarity with Finance process areas (Record-to-Report, Treasury, FP&A).