Senior Consultant, Adoption Services

Responsibilities

• Lead discovery workshops to uncover business requirements, revenue process gaps, workflow opportunities, and adoption challenges.
• Serve as a trusted advisor to customers, bringing revenue domain expertise, operational best practices, and AI workflow knowledge to every interaction.
• Translate forecasting, pipeline management, coaching, and sales engagement practices into scalable platform strategies aligned to customer workflows.
• Develop polished, enterprise-grade deliverables including strategic roadmaps, process maps, governance frameworks, and executive presentations.
• Partner with customers to define business outcomes, map those outcomes to effective revenue workflows, and align Gong capabilities to maximize adoption and impact.
• Help customers operationalise AI-powered workflows across forecasting, coaching, prospecting, and revenue execution.
• Collaborate closely with Engagement Managers, Technical Architects, Product, Support, and Customer Success to deliver aligned customer outcomes.
• Consult on change management, governance, and adoption strategies to support long-term scalability and sustainability.
• Manage engagements to scope and timeline, proactively identifying and escalating risks where required.
• Contribute to practice development by refining methodologies, frameworks, and consultative playbooks that support scalable growth across Adoption Services.

Qualifications

• 6+ years of experience within a go-to-market organization or consulting environment, with experience in forecasting, pipeline management, sales engagement, revenue operations, or revenue transformation.
• Excellent cross-functional communication skills with experience working across technical, commercial, and operational stakeholders.
• Comfortable working in fast-moving, ambiguous environments where methodologies, product capabilities, and operating models continue to evolve.
• Prominent ability to manage multiple workstreams simultaneously while maintaining strong attention to detail and execution quality.
• Strong understanding of core revenue workflows including forecasting, prospecting, pipeline management, coaching, and sales execution.
• Experience producing polished, enterprise-grade deliverables including presentations, process documentation, and strategic roadmaps.
• Strong working knowledge of CRM systems such as Salesforce, HubSpot, or Dynamics.
• Willingness to travel.

Bonus

• Experience with Gong, Clari, Outreach, Salesloft, Apollo, or other revenue intelligence and sales engagement platforms.

Perks & Benefits

• Medical, dental, and vision plans.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Paid relocation assistance for new hires.
• Work from home stipend to help you succeed in a remote environment.

Annual Salary Range

The annual salary hiring range for this position is $115,000-$175,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.