Senior Configuration Analyst

About the role

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Responsibilities

• Provide advanced support for configuration, change, and release management activities across enterprise systems.
• Maintain and govern the CMDB to ensure accuracy, completeness, and audit compliance.
• Perform reconciliation, validation, and quality assurance of configuration data.
• Support complex change analysis and coordinate across multiple service areas.
• Develop and maintain configuration management documentation, standards, and procedures.
• Support audits and compliance activities by ensuring complete and traceable records.
• Assist in release documentation and validation of configuration changes.
• Identify inconsistencies and drive improvements in configuration data quality and governance practices.

Requirements

• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred.
• U.S. citizenship or U.S. national status required.
• Experience supporting configuration management and CMDB operations.
• Strong knowledge of ITIL change and configuration processes.
• Ability to perform data reconciliation and quality assurance activities.
• Experience supporting audit and compliance requirements.
• Ability to coordinate across multiple technical teams.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of required work-related experience (with at least 3 years focused on configuration/change management and CMDB operations in a large enterprise or federal environment).

Preferred Qualifications

• Advanced ServiceNow CMDB experience.
• Experience working in a federal government environment.
• Strong analytical and data validation skills.
• Experience supporting large-scale enterprise environments.

Pay

Annual salary range: $60,000 – $90,000. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.