Senior Computer Operations Specialist

This is a hybrid position, working three afternoons/evenings onsite and one afternoon/evening remote. Subject to change.

About the Role

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference in the lives of students, faculty, and staff.

Responsibilities

• Monitor and control the operation of computer system consoles.
• Analyze and escalate reported issues coordinating resolution.
• Perform data halls tasks, upon request:
  • Securing access to the UDC Austin data centers.
  • Tier 1 technical assistance for customers (hard drive swaps, crash cart connections, power cycle systems).
  • Escort UT personnel and vendors in data halls.
  • Data Center site checks.
• Receive and ship parts/equipment and provide media destruction services for UDC customers. Data Center surplus is also removed and delivered on an as-needed basis.
• Administrative tasks and adherence:
  • Respond to and fulfill job tasks within established Service Level Agreements.
  • Maintain acceptable driver rating as established in Policy UTS157 in order to drive on- and off-campus utilizing University-owned vehicles.
  • Email, project work, meetings, and training.
  • Strict adherence to attendance and punctuality for assigned shift.
• Perform other related functions as assigned.

Requirements

• High school graduation or GED.
• Three years of experience in the operation of computers and auxiliary equipment.
• Superior customer service skills.
• Ability to prioritize tasks effectively.
• Work seamlessly across organizational boundaries.
• Ability to communicate intelligently and effectively with personnel that perform maintenance or upgrade work on computer/facility systems (verbal and written).
• Must complete and pass the CJIS background check process to qualify for employment.
• U.S. Citizen, resident, or officially recognized asylee – Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
• Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
• This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.
• This job requires a class "C" Operator’s driver’s license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident.

Preferred Qualifications

• Five or more years of work experience and/or training supporting the operation of computers and auxiliary equipment.
• Experience supporting operations during evening shifts.
• Experience providing support to mission critical data centers or network operation centers.
• Understanding of the electrical and mechanical systems involved in critical data center operations including systems such as HVAC, Electrical, and UPS Systems.
• Working knowledge of Networking: concepts, protocols, and cabling.
• System administration of Windows, Unix, and/or Mainframe platforms.
• Ability and willingness to find creative and innovative solutions to reduce costs with minimal impact on reliability.
• Technical certifications such as ITIL, A+, or Data Center.

Working Conditions

• May work in all weather conditions.
• May work in extreme temperatures.
• May work around standard office conditions.
• May work around electrical and mechanical hazards.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity (e.g., using a mouse).
• Lifting and moving (up to 50 lbs).
• May perform duties in non-office settings including walking, bending, climbing stairs and ladders.

Benefits

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%).
• Vision, Dental, Life, and Disability insurance options.
• Paid vacation, sick leave, and holidays.
• Teachers Retirement System of Texas (a defined benefit retirement plan).
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b).
• Flexible spending account options for medical and childcare expenses.
• Training and conference opportunities.
• Tuition assistance.
• Athletic ticket discounts.
• Access to UT Austin's libraries and museums.
• Free rides on all UT Shuttle and Capital Metro buses with staff ID card.

Pay

$44,000+ depending on qualifications. This shift provides an additional $3,600 annually in shift differential pay.

Schedule

Weekend shift of Friday - Monday, 2pm – 12:30am (subject to change). May be required to work on some holidays.