Senior Compliance Services Operations Representative

Build your future with Sovos. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. Our teams operate on the modern edge of digital technology, working to solve complex business challenges and enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting, and greater control over business processes.

About the role

Sovos is seeking a Senior Compliance Services Representative to deliver tax compliance services to large and complex clients. In this role, you will serve as a trusted resource and extension of clients' tax compliance environments, bringing expertise in data management, regulatory deadlines, and complex problem resolution. With a strong foundation in project management and client services, you will act as a collaborative and consultative partner to both clients and internal teams.

Responsibilities

• Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act (ACA), Sales and Use Tax Reporting, Foreign Account Tax Compliance Act (FATCA), Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities — including the IRS and state and local governments — and client-specified procedures by adhering to internal policies
• Identify, prioritize, and resolve client issues; coordinate with appropriate internal departments to provide timely responses and solutions
• Provide guidance and support to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Identify process improvement and standardization opportunities; offer suggestions to build internal efficiencies, reduce risk, and lead internal improvement initiatives
• Foster continuous improvement efforts; contribute ideas and feedback to generate innovative solutions for ongoing company enhancements
• Develop reusable documentation and training materials; facilitate training sessions
• Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
• Leverage AI tools and automation to streamline day-to-day workflows and improve output quality; apply critical judgment to review, validate, and refine AI-generated content for accuracy, relevance, and alignment with Sovos standards

Requirements

• Experience delivering tax compliance or client services in a complex, deadline-driven environment
• Familiarity with tax information reporting, ACA, sales and use tax, FATCA, unclaimed property, or certificate management
• Strong project management skills with the ability to manage multiple client priorities simultaneously
• Excellent problem-solving skills and the ability to navigate complex client issues with a consultative approach
• Ability to mentor and support junior team members, fostering a collaborative team environment
• Proficiency with technology platforms, including software applications relevant to tax compliance services
• Commitment to data privacy and confidentiality; understanding of protocols around personally identifiable information (PII)

Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

Benefits

• Flexible Time-Off
• Comprehensive Health, Dental, and Vision benefits
• 401(k) with employee-sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement
• Time off to Volunteer
• Charitable Giving Match

About Sovos

Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Our cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries — including half the Fortune 500 — trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Founded in 1979, Sovos has operations across the Americas and Europe and is owned by Hg and TA Associates.