Senior Compliance Services Operations Representative

Build your future with Sovos. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. Our teams operate on the modern edge of digital technology, working to solve complex business challenges and enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting, and greater control over business processes.

About the role

Sovos is seeking a Senior Compliance Services Representative to deliver tax compliance services to large and complex clients. In this role, you will serve as a trusted resource and extension of clients' tax compliance environments, bringing expertise in data management, regulatory deadlines, and complex problem resolution. With a strong foundation in project management and client services, you will act as a collaborative and consultative partner to both clients and internal teams.

Responsibilities

• Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act (ACA), Sales and Use Tax Reporting, Foreign Account Tax Compliance Act (FATCA), Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities — including the IRS and state and local governments — and client-specified procedures by adhering to internal policies
• Identify, prioritize, and resolve client issues; coordinate with appropriate internal departments to provide timely responses and solutions
• Provide guidance and support to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Identify process improvement and standardization opportunities; offer suggestions to build internal efficiencies, reduce risk, and lead internal improvement initiatives
• Foster continuous improvement efforts; contribute ideas and feedback to generate innovative solutions for ongoing company enhancements
• Develop reusable documentation and training materials; facilitate training sessions
• Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
• Leverage AI tools and automation to streamline day-to-day workflows and improve output quality; apply critical judgment to review, validate, and refine AI-generated content for accuracy, relevance, and alignment with Sovos standards

Requirements

• Experience delivering tax compliance or client services in a complex, deadline-driven environment
• Familiarity with tax information reporting, ACA, sales and use tax, FATCA, unclaimed property, or certificate management
• Strong project management skills with the ability to manage multiple client priorities simultaneously
• Excellent problem-solving skills and the ability to navigate complex client issues with a consultative approach
• Ability to mentor and support junior team members, fostering a collaborative team environment
• Proficiency with technology platforms, including software applications relevant to tax compliance services
• Commitment to data privacy and confidentiality; understanding of protocols around personally identifiable information (PII)

Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

Benefits

• Flexible Time-Off
• Comprehensive Health, Dental, and Vision benefits
• 401(k) with employee-sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement
• Time off to Volunteer
• Charitable Giving Match