Senior Compliance Business Oversight Manager (US)

Work Location: Mount Laurel, New Jersey, United States of America

About the Role

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. This role provides senior-level, independent compliance risk oversight for Payment Operations, including payment processing, Automated Clearing House (ACH), wire transfers, check processing, funds availability, electronic funds transfers, returns, adjustments, disputes, error resolution, exception handling, and related operational controls. The role may also support Commercial Banking activities where payment-related products, services, or operational processes intersect with assigned business coverage.

The team is made up of seven Compliance personnel covering Commercial and Small Business Banking, with oversight expanding to include Payment Operations. This role will support both the Commercial and Small Business Banking as well as Payment Operations business.

Responsibilities

• Leads or supports the development, maintenance, and continuous enhancement of compliance oversight programs designed to identify, assess, manage, monitor, and report regulatory compliance risk for Payment Operations.
• Provides senior-level compliance advice, credible challenge, and effective oversight for payment operations strategies, new initiatives, products, services, operational changes, customer impact matters, and issue remediation activities.
• Provides compliance oversight for payment operations processes, including wire transfers, Automated Clearing House (ACH), check processing, funds availability, returns, adjustments, disputes, error resolution, and exception handling.
• Advises on compliance requirements related to Regulation E, Regulation CC, Regulation J, Federal Reserve payment system rules, network rules, and applicable operational requirements for payment products and services.
• Reviews operational changes, system enhancements, vendor impacts, and process redesigns to assess potential compliance implications for payment processing, customer servicing, disclosures, recordkeeping, and escalation.
• Provides compliance oversight and credible challenge for payment-related issues, including processing delays, operational incidents, control breaks, customer impact assessments, remediation plans, and regulatory reporting considerations.
• Assesses compliance implications of fraud trends, service disruptions, payment processing exceptions, and other operational events, including potential customer harm and remediation obligations.
• Partners with Payment Operations, Product, Technology, Legal, Risk, and Third-Party Risk Management to strengthen controls supporting timely processing, accurate customer disclosures, error resolution, recordkeeping, escalation, and sustainable remediation.
• Monitors emerging payment risks, including faster payments, digital payment channels, tokenized deposits, stablecoin-related payment facilitation, operational resilience, fraud trends, and third-party dependencies.
• Partners with business leaders and control partners to operationalize compliance requirements, strengthen controls, and support alignment with enterprise compliance programs and risk appetite.
• Oversees and contributes to compliance risk assessments, regulatory change management, monitoring, testing, issue management, training, reporting, and other core compliance program activities, as applicable.
• Develops trusted relationships with senior Payment Operations, Product, Technology, and control partners, and provides clear, practical, and risk-based guidance on complex regulatory matters impacting payment processing, servicing, and related operational activities.
• Supports management reporting and provides timely, accurate, and well-supported insight on compliance risks, control effectiveness, customer impact matters, issues, remediation progress, trends, and outcomes for senior management and governance committees.
• Serves as a senior compliance representative on projects, initiatives, and working groups involving complex laws, regulations, business processes, controls, and cross-functional stakeholders.
• Coordinates with Legal, Risk, Audit, Operations, Product, Technology, and other partners to promote effective compliance risk management and sustainable control design.
• Supports regulatory examination, audit, and inquiry responses by helping coordinate materials, develop management responses, and ensure commitments and remediation activities are appropriately tracked.
• Identifies emerging risks, regulatory developments, control gaps, customer impact concerns, operational incident trends, and process improvement opportunities and escalates matters appropriately.
• Helps build team capability by promoting knowledge sharing, developing subject matter expertise, and fostering a collaborative, high-performing team environment.
• May represent Compliance in governance forums, committees, working groups, or other meetings where assigned payment operations activities are impacted by laws, rules, regulations, or enterprise compliance requirements.
• Proactively advises the business of new and changed Compliance regulatory and/or policy changes.
• Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generating multifaceted insights and identifying opportunities to address business regulatory requirements and issues.
• Contributes to the development and implementation of Compliance programs.
• Guides partners through the development, implementation, oversight, and management of effective Compliance Programs.
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance.
• Represents Compliance on internal or external committees relating to designated business activities as required.
• Delivers relevant subject matter expertise and Compliance advice to business management.
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, and assess the effectiveness of programs/policies/practices.
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis.
• Manages high-risk initiatives and escalations; leads initiatives/guidance as appropriate.
• Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures.
• Oversees respective programs/policies/practices to ensure alignment with compliance requirements.

Requirements

• Undergraduate degree or equivalent work experience.
• 10+ years of experience in compliance, risk management, legal, audit, regulatory supervision, financial services, payment operations, or a related discipline.

Preferred Qualifications

• Bachelor's degree or progressive work experience in addition to the experience noted above.
• 10+ years of related experience.
• Certified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification.
• Strong knowledge of U.S. bank regulatory requirements and industry rules applicable to Payment Operations, including Regulation E, Regulation CC, Regulation J, wire transfer requirements, funds availability, check processing, payment returns, disputes, error resolution, and exception handling.
• Familiarity with Federal Reserve payment system rules, Automated Clearing House (ACH) rules, payment network rules, faster payment developments, operational resilience expectations, fraud-related controls, third-party risk management, and customer servicing obligations.
• Knowledge of emerging payments and digital asset-related activities, including tokenized deposits, stablecoin reserve arrangements, distributed ledger-enabled payment facilitation, and related expectations for governance, compliance, operational controls, customer protection, and safe and sound risk management.
• Demonstrated experience providing independent compliance oversight, advice, and credible challenge to senior business and control partners.
• Experience supporting or overseeing compliance risks related to payment operations, payment processing platforms, payment investigations, customer claims, exception processing, or back-office operations.
• Experience advising on regulatory implications of operational procedures, system changes, vendor-supported processes, customer impact assessments, operational incidents, and issue remediation within a payments or operations environment.
• Ability to translate complex payment rules and operational requirements into practical control expectations, procedures, monitoring routines, and governance reporting.
• Experience leading or contributing to compliance program activities, including risk assessments, regulatory change management, monitoring, testing, issue management, training, governance reporting, remediation oversight, and control effectiveness reviews.
• Strong people leadership skills, including the ability to coach, develop, motivate, and manage employees in a collaborative and accountable environment.
• Proven ability to evaluate complex payment operations processes, identify regulatory compliance risks, assess control effectiveness, and recommend practical, risk-based solutions.
• Demonstrated ability to develop and maintain productive relationships with Payment Operations, Product, Technology, Legal, Risk, Audit, senior management, auditors, and regulators.
• Strong organizational, analytical, and judgment skills, with the ability to manage multiple priorities, drive execution, and escalate issues appropriately.
• Solid understanding of technology, data, systems, and operational processes as they relate to compliance controls and risk oversight.
• Effective influencing, negotiation, and stakeholder management skills, including the ability to operate successfully in a matrixed environment.
• Excellent written and verbal communication skills, including the ability to prepare executive-ready materials and communicate complex regulatory concepts clearly and succinctly.

Pay

$115,440 - $186,160 USD

Schedule

40 hours per week