Senior Community Manager - Organic Social Strategy (Remote)

Location: Telecommute (Remote Flexible, ideally Los Angeles or New York City area/timezones)
Job Type: Contract
Compensation Range: $72 - 82 per hour

About the role

This high-visibility strategic role serves as a consultative partner across Product Marketing, PR, and Comms, transforming real-time organic conversations into actionable content intelligence. You will architect scaled response frameworks, steer multi-platform editorial execution, and elevate global brand perception without sounding corporate or performative.

Responsibilities

• Architect scalable community engagement frameworks across primary social platforms (X, Reddit, TikTok, Instagram) to drive authentic user participation and elevate brand affinity.
• Synthesize real-time audience sentiment and qualitative user feedback to deliver data-driven insights that directly influence content calendars and product messaging.
• Establish standardized response banks, risk-mitigation watchlists, and escalation workflows alongside Legal, PR, and CS teams to ensure seamless cross-functional alignment.
• Lead high-impact editorial initiatives and structured Reddit programming to convert daily community chatter into strategic, long-term brand narrative opportunities.

Qualifications

• 5+ years of strategic community management or editorial experience within a top-tier consumer technology, digital streaming, or media brand.
• Expertise in native platform fluency across X, Reddit, TikTok, and Instagram, with a clear distinction between organic engagement and traditional customer support.
• Proven track record of building structured engagement systems, developing approved response repositories, and navigating real-time sentiment shifts under high-visibility product launches.
• Masterful editorial judgment, cultural fluency, and cross-functional leadership skills necessary to partner effectively with Product, Legal, Comms, and Marketing stakeholders.

Benefits

• Comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability.
• 401K plan (all benefits are based on eligibility).