Senior Community Manager - Florida

About Us

Dominium is a purpose-driven leader in affordable housing, operating in approximately 20 states with a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Our values—EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution—guide us in fulfilling our purpose: to provide quality, affordable housing that builds enduring value for our residents, employees, communities, and financial partners.

About the Role

The Senior Community Manager manages properties in a floating capacity, filling in during vacancies and handling special projects. This role oversees property operations, staff, and resident relations to ensure smooth, compliant, and financially sound operations.

Responsibilities

• Manages daily operations at a property (or properties) in a floating capacity, ensuring efficient execution of leasing, maintenance, and resident relations in addition to or in the absence of a permanent manager.
• Leads small specialty projects within the portfolio to improve property operations, resident satisfaction, or compliance efforts.
• Ensures compliance with applicable housing programs (e.g., Section 42, Section 8), local laws, and company policies.
• Supervises all site personnel, as applicable with assignments, and establishes schedules to properly manage and maintain the community.
• Implements rent collection processes, manages budget adherence, and ensures proper financial procedures are followed.
• Provides property performance updates to Regional Manager and VP of Property Management, including key metrics on occupancy, financials, and team performance.
• Works with residents to establish good communication and resolves resident issues in a fair and timely fashion.
• Processes applicant files for screening in accordance with the property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
• Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
• Supports leasing efforts, including processing applications, executing leases, and collaborating with marketing teams.
• Provides additional on-site training to staff as needed, ensuring proper knowledge transfer and skill development.

Requirements

• 2- or 4-year degree in a related field (e.g., Business, Property Management, or Real Estate) preferred.
• Minimum of 5 years in multifamily property management.
• Tax credit and affordable housing experience (e.g., Section 42, Section 8) strongly preferred.
• Strong leadership and team management abilities, including training and mentoring staff.
• Excellent verbal and written communication skills.
• Superior customer service and conflict resolution skills.
• Proficient in property management software (Yardi preferred).
• Advanced skills in MS Office Suite (Excel, Word, Outlook).
• Thorough understanding of federal, state, and local housing laws and regulations, particularly those related to affordable housing.
• Ability to travel frequently and adapt quickly to different properties’ needs.

Benefits

• Competitive salary and an incentive bonus program.
• Training and development programs, career growth, and community volunteer and outreach programs.
• Comprehensive benefits package, including:
  • Basic Life and AD&D insurance; Employee, Spouse, and Child Supplemental Life and AD&D insurance.
  • Short- and Long-Term Disability insurance.
  • Medical, Dental, and Vision coverage, with optional Health Savings Accounts, Medical, and Dependent Care Flexible Spending Accounts.
  • Voluntary Benefits (Accident, Critical Illness, Whole Life).
  • Employee Assistance Program.
• 401(K) plan.
• Health and Financial Wellness Programs.
• Paid Time Off, including Paid Holidays and Floating Holidays.
• Paid Parental Leave.
• Education Reimbursement.
• Employee Recognition and the Dominium Employee Emergency Fund.