Senior Communications Technician/Shop Manager

U.S. citizenship required. This position involves the operation, management, or maintenance of DHS IT systems and requires the ability to obtain and maintain the DHS/ICE suitability determination for access to ICE systems and facilities.

About the role

We are seeking a Senior Communications Technician / Shop Manager to oversee daily operations and maintenance activities at the Bren Mar facility under Government direction. This hands-on leadership position manages shop workflow, service tickets, equipment accountability, maintenance, programming, testing, repair, and deployment readiness for TACCOM systems.

Responsibilities

• Oversee daily shop operations and maintenance tasks
• Track, assign, prioritize, and resolve TACCOM taskings and service tickets
• Support operation and maintenance of the customer’s land mobile radio system
• Perform and coordinate preventive and corrective maintenance
• Program, update, test, troubleshoot, repair, install, and configure radios, subscriber equipment, and related infrastructure
• Manage equipment staging, accountability, preparation, shipment, and deployment readiness
• Coordinate with TACCOM personnel, field users, engineers, vendors, and support staff
• Provide status updates, maintenance documentation, and timely issue escalation
• Execute work efficiently in accordance with Government direction, safety practices, and mission requirements

Requirements

• Eight or more years of experience operating, maintaining, troubleshooting, programming, testing, installing, or repairing communications systems, including at least five years supporting LMR, P25, or comparable public-safety communications systems (preferred)
• Prior experience leading technicians or managing communications-shop operations (strongly preferred)
• Demonstrated experience with LMR, P25, encrypted tactical communications systems, subscriber equipment, and related infrastructure
• Technical knowledge of radio programming and preventive and corrective maintenance
• Experience managing service tickets, equipment accountability, and communications-shop operations
• Experience in a federal law-enforcement or comparable public-safety communications environment
• Ability to oversee daily O&M activities and lead technical personnel in a mission-focused shop

Benefits

• Comprehensive medical, dental, and vision plan options
• 401(k) plan with company match (pre- and post-tax contributions up to IRS annual limits)
• Paid time off: vacation, sick, personal time, holidays, parental leave, military leave, bereavement, and jury duty
• Short- and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
• Flexible work weeks where possible
• AI-powered career tool for identifying career steps and learning opportunities
• Internal mobility team focused on career growth
• Award-winning culture of innovation and military-friendly workplace

Pay

The likely salary range for this position is $124,093 - $166,627. Salary will be set based on experience, geographic location, and possibly contractual requirements.

Schedule

• Scheduled weekly hours: 40
• Travel required: Less than 10%
• Telecommuting options: Onsite
• Work location: USA VA Alexandria