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Jobs · Marketing · Washington

Senior Communications Manager, Americas DSP Communications

Amazon · Bellevue, WA · 2 wk ago
MarketingFull-time

Description

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Communication Manager, DSP Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will work across multiple stakeholders to bring to life all the ways that Amazon is investing in the DSP and DA experience. You will thrive in ambiguity to translate technical and operational information into user-friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts.

Key job responsibilities

  • Develop a multi-channel strategy, including written communications and executive messaging
  • Translate complex messaging into simple and easy-to-understand content to help launch new programs and products
  • Interview DSPs and DAs and build advocacy stories
  • Identify emerging topics and develop proactive plans with stakeholders
  • Drive creative communication campaigns to both solve business needs and instill passion among the DSP community
  • Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
  • Monitor and measure the effectiveness of communications
  • Partner with agencies and internal creative teams to develop compelling visual content
  • Identify emerging topics and develop proactive plans with stakeholders
  • Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey
  • Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders

About the team

The Americas DSP Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and LATAM, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.

Basic Qualifications

  • 8+ years of professional non-internship marketing experience
  • Experience building, executing and scaling cross-functional marketing programs
  • Experience using data and metrics to drive improvements

Preferred Qualifications

  • Experience driving direction and alignment with large cross-functional teams and agency partners
  • Experience developing complex and strategic communications that educate large audiences
  • Excellent prioritization skills, with the ability to help others do the same
  • Experience managing both internal and agency partners as part of a holistic go-to-market strategy
  • Hightly developed and polished written communication skills
  • Experience working autonomously to develop and propose strategies for improvements
  • Strong project management skills and experience, including managing internal stakeholders and multiple projects at once
  • Attention to detail, particularly when it comes to proofing copy and content
  • Experience using data and metrics to drive improvements

Company

Alexa, Amazon Web Services, Amazon Business, Amazon Devices, Amazon Go, Amazon Music, Amazon Pay, Amazon Studios, Amazon Web Services, Amazon Workspaces, Amazon Kindle, Amazon Echo, Amazon Fire TV, Amazon Kinesis, Amazon Redshift, Amazon S3, Amazon VPC, AWS, AWS CloudFormation, AWS Lambda, AWS SDK, AWS SDK for Java, AWS SDK for Python, AWS SDK for Ruby, AWS SDK for .NET, AWS SDK for PHP, AWS SDK for Node.js, AWS SDK for C++

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