Senior Manager of Communications
Intercom · San Francisco, CA · 2 wk ago
HybridMarketing$207k–$247k/yrFull-time
What's the opportunity?
Fin is looking for a strategic communications leader to own and elevate our external presence in the market. This is a hands-on, high-impact role for someone who is already embedded in the AI narrative, knows what great modern comms looks like, and can move fast between strategy and execution.
What will I be doing?
- Own Fin's external communications strategy, with a focus on earned media, executive visibility, and brand positioning within the AI space
- Drive a modern PR approach; podcasts, speaking engagements, new media, and industry influence over an overreliance on traditional outlets
- Partner closely with the executive team to develop sharp, credible narratives; push back when needed to get the best messages into market
- Hold external agencies accountable to outcomes, not just activity; you care about metrics and results
- Lead a strong, lean team in managing multiple workstreams simultaneously and moving quickly without sacrificing quality
- Bring genuine taste and market pulse to everything; you know what's resonating in the AI landscape and how to position Fin within it
What skills do I need?
- 10–12+ years in communications, PR, or content strategy, with meaningful time spent in B2B tech or AI
- Already operating in the AI narrative; you have opinions, relationships, and know how to get attention
- Track record of building executive profiles and landing meaningful coverage in new media formats (podcasts, newsletters, creator-driven channels)
- Strong strategic instincts paired with a bias toward execution; you don't just advise, you build
- Comfortable pushing back on executives and agencies alike to protect message quality
- Metrics-driven with a low tolerance for fuzzy outcomes; you can define what success looks like and track it
- Experience managing agency relationships and holding partners to a high bar
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
Policies
- We have a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
- We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
- Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.