Senior Communications Excellence & Channels Specialist

About the Role

This role helps shape how employees globally experience communications at Illumina. The Senior Communications Excellence & Channels Specialist will help build a more modern, digital-first and insights-driven communications function by improving how we use channels, data, technology and AI to inform and connect employees across the company. This is a role for someone who is passionate about communications, technology, creativity, and employee experience. The right person will bring curiosity, fresh thinking and strong execution to help deliver communications that are engaging, measurable and easy for employees to access and understand.

This role is hybrid, based in San Diego, CA. Must be onsite 2 days a week and as needed for employee events.

Responsibilities

• Communications Channels & Digital Platforms
  • Manage and optimize Illumina's internal communications channels, including employee-facing digital platforms and communication tools.
  • Partner with platform owners and cross-functional stakeholders to improve channel effectiveness, governance, and user experience.
  • Develop and maintain channel standards, publishing processes, and best practices.
  • Monitor channel performance and recommend enhancements to improve reach, engagement, and employee understanding.
• Employee Forums & Engagement Experiences
  • Support planning and execution of enterprise employee forums, leadership communications events, and employee engagement programs.
  • Manage communications logistics, audience communications, surveys, attendance tracking, and post-event reporting.
  • Help create consistent and engaging employee experiences across key communication moments.
  • Identify opportunities to make key communication moments more interactive, accessible and impactful for employees.
• Measurement, Analytics & Insights
  • Manage communications reporting and performance measurement programs.
  • Develop dashboards, scorecards, and reporting frameworks that provide actionable insights.
  • Analyze audience engagement, channel performance, and communication effectiveness.
  • Translate data into clear recommendations that improve communications strategy, channel performance and employee engagement outcomes.
• Communications Technology & AI Enablement
  • Support adoption of communications technologies, automation tools and AI-powered solutions.
  • Identify opportunities to use AI and emerging tools to improve workflows, content development, planning, measurement and employee experience.
  • Bring curiosity and experimentation to how new tools can help CRI work smarter and communicate more effectively.
  • Help the team stay current on digital communications trends, emerging platforms and practical applications of AI in corporate communications.

Qualifications

Required

• Typically requires 5 years of experience in communications, employee communications, marketing operations, communications operations, or digital communications.
• Experience using AI, automation and digital tools, with a passion for applying them in practical ways to improve communications and employee engagement.
• Experience managing digital communications channels, platforms, or communication programs.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Comfort working with data, metrics and reporting to evaluate communications performance and identify opportunities for improvement.
• Excellent written, verbal and interpersonal communication skills.
• Creative problem-solving mindset, with the ability to bring forward new ideas and turn them into action.
• Bachelor's degree in Communications, Marketing, Marketing Operations, Public Relations, Business, or a related field.

Preferred

• Experience supporting employee communications or corporate communications functions.
• Experience working with reporting, analytics, or performance measurement tools.
• Experience with content management systems, employee communication platforms, or enterprise social platforms.
• Familiarity with change management, governance, or communications planning processes.

Pay

The estimated base salary range for the Senior Communications Excellence & Channels Specialist role based in the United States of America is: $90,000 - $135,000. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long-term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

Benefits

• Access to genomics sequencing
• Family planning support
• Health, dental, and vision benefits
• Retirement benefits
• Paid time off
• Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility

Illumina is proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We are an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.