Senior Commercial Loan Administrator

About the role

The Commercial Loan Administrator (CLA) is a full-time role that reports into Webster's Commercial Bank Middle Office. The role supports pre-closing, regulatory, and closing activities on originations and higher-level portfolio servicing requests, working closely with the Lending Teams and Operations to deliver high quality closings and exceptional customer experiences.

Responsibilities

• Conduct quality control reviews of commercial loan documentation to ensure data integrity, accuracy, and consistency to loan boarding sheets and all related loan systems
• In conjunction with the LOB, review draft loan documents to ensure alignment with bank policy, credit approval terms, and loan system compatibility
• Support internal audit and compliance partners by producing samples to support targeted reviews
• Leverage insights from quality control reviews to recommend updates to procedures to enhance operational efficiency
• Provide data inputs key performance indicators (KPI) reporting to monitor adherence to quality control standards
• Follow-up on missing & pending items as well as ongoing documentation such as expired or cancelled insurance (work with operations to ensure timely force placement as necessary)
• Absorb and assist PM’s if needed with follow-ups for other types of ticklers – financial statements, covenants, manual tax monitoring, etc.
• Absorb and assist PM’s with client due diligence requirements (i.e. Credit report pulls, loan confirmations)
• Support “lighter touch” customer requests (i.e. balance inquiries, loan statement requests, interest rate options, extensions, etc.), working with the LOB to approve and Operations to execute
• Review advance requests and circulate for approval, and submit to Loan Operations for processing
• In alignment to bank policy and procedures, coordinate internal loan system administrative coding changes with Loan Operations
• Work on internal projects to improve the lending process, enhance/expand middle office capabilities, and support the Lines of Business & Operations

Skills and Abilities

• Strong interpersonal and customer service skills to interact with lending teams, operations partners, attorneys, and borrowers
• Strong understanding of commercial lending process, compliance & regulations, loan types/products/structures, etc.
• High confidence in reviewing and understanding legal loan documents and contract terms (paralegal experience is a plus)
• Ability to multitask and manage multiple transactions and servicing requests, simultaneously
• Basic understanding of loan & lending systems (i.e., Signature, ACBS, Loan IQ, Sageworks LOS, Salesforce, etc.) and proficiency in Microsoft Applications
• Fundamental math/accounting/finance skills to understand debits, credits, balancing, amortization schedules, etc.

Education Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college or university preferred.

Experience Qualifications

• 5-7 years Prior paralegal, commercial lending loan administration, and/or closing experience on $10MM-$50MM+ commercial transactions within borrower segments (C&I, CRE, Sponsor & Specialty, ABL, etc. ) required