Senior Commercial Lines Territory Manager (PA)
Penn National Insurance – Harrisburg, Pennsylvania – Posted 10/5/2026
About the role
The Senior Commercial Lines Territory Manager serves as a liaison between the company and agents, acting as a relationship manager for agents, regional underwriting teams, and corporate departments. The incumbent is responsible for all commercial lines agency planning and agency management initiatives for assigned agents, including collaboration and support to underwriters and RVPs on small business, mid‑market renewal decisions, and other branch initiatives. The role also involves direct underwriting of mid‑market new business and driving growth objectives for assigned commercial lines agents. The incumbent evaluates agent strengths and weaknesses, facilitates new business action plans that drive profitable commercial lines growth in premium volume and policy count, and provides training to ensure agents are familiar with Penn National Insurance commercial lines products, policies, procedures, and services. The territory for this position is Eastern PA.
Responsibilities
- Develop the agency force to pre‑qualify, rate, and bind profitable commercial lines business
- Utilize authority to assist agency partners in helping them write profitable business
- Review new business quote requests to determine acceptability using established underwriting authority and company guidelines
- Communicate underwriting decisions, techniques, and interpretation of policy forms and coverages with agents and company personnel regarding risk acceptability, incomplete information, etc.
- Provide feedback to the Underwriting Manager and RVP on the quality of submissions and interactions with agency personnel
- Communicate underwriting and marketing philosophy or practices to agents and policyholders and assist with education/training issues within the agency
- Document underwriting files where required, including actions taken, reasons for decisions, and any follow‑up diary needed
- Develop professional working relationships with agents, regional underwriting and claim teams, and corporate departments
- Conduct thorough evaluation of all prospective agents and submit written recommendation to the Regional Vice President
- Visit agencies to discuss underwriting matters, assist in the development of new business to strengthen agency relations
- Maintain two‑way communication between agent and company continuously open and viable
- Drive profitable new business growth
- Monitor agency results and follow up with agents regarding growth and compliance with company initiatives, procedures, and