Senior Commercial Lines Account Manager

About the role

Seeking a highly experienced and motivated Commercial Lines Senior Account Manager to join a growing team. This is an in-office, full-time position where you will play a critical role in managing client accounts, providing advanced technical expertise, and delivering exceptional service. A deep understanding of Commercial Property & Casualty Insurance and a passion for client success are essential.

Pay

Salary: $100,000 – $125,000 annually

Benefits

• Comprehensive medical benefits
• Paid Time Off (PTO)
• Paid holidays

Responsibilities

• Maintaining a 92% retention rate for client accounts.
• Providing advanced technical expertise in analyzing client needs, coverage forms, and quotations for new and renewal business.
• Managing all aspects of Commercial Lines Property & Casualty Insurance, including occasional client visits.
• Designing and managing the service platform to ensure client satisfaction.
• Preparing marketing submissions, analyzing carrier quotes, and making insurance program recommendations.
• Ensuring timely and professional responses to underwriters and adherence to best practices.
• Preparing proposals, summaries of insurance, and stewardship reports.
• Maintaining renewal expirations to avoid lapses in coverage.
• Adhering to credit and collection policies, invoicing standards, and risk management programs.
• Maintaining accuracy in agency management systems and adhering to AMS360 workflows.
• Assisting clients with claims submissions and providing guidance on coverage options.

Requirements

• Experience: Minimum of 15 years in a Commercial Property & Casualty Insurance Agency with a comprehensive understanding of coverages, underwriting, and rating concepts.
• Education: College degree preferred.
• Licensing: Must hold a New York State Property & Casualty insurance license or obtain one within an agreed timeframe.
• Certifications: Industry designations such as ARM, CIC, or CPCU are preferred, or a willingness to pursue further industry certifications.
• Skills:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in analyzing and comparing insurance coverage options.
  • Familiarity with AMS360 workflows and document management systems.
• Physical Requirements:
  • Ability to sit or stand for extended periods (6–8 hours per day).
  • Frequent use of hands and fingers for typing and computer-related tasks.
  • Ability to view a computer screen for prolonged periods.
  • Ability to hear and understand speech in person and over the phone.