Senior Commercial Lines Account Manager

About Acrisure

Acrisure is a global fintech leader empowering millions of ambitious businesses and individuals with the right solutions to grow boldly forward. By combining cutting-edge technology and top-tier human support, we connect clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Built on entrepreneurial spirit, Acrisure prioritizes leadership, accountability, and collaboration to equip teams for high-level performance.

About the Role

We are seeking a Senior Commercial Lines Account Manager to serve as a trusted advisor and primary point of contact for a portfolio of commercial insurance clients. This role delivers exceptional service and strategic account management, managing complex client relationships, developing coverage strategies, and ensuring clients' insurance programs align with their evolving business needs. As an experienced individual contributor, the Senior Account Manager applies advanced insurance knowledge and sound judgment to analyze risk exposures, recommend solutions, and resolve complex coverage issues. The role requires working independently while collaborating with internal teams, carriers, and clients to deliver proactive service, strengthen client retention, and support overall account growth.

The ideal candidate demonstrates a deep understanding of commercial insurance principles, strong relationship-building skills, and the ability to develop creative solutions to meet unique client needs.

Responsibilities

• Service accounts, including account transactions such as quote and issue policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence.
• Respond to client inquiries, incoming mail, and company request needs on a timely basis.
• Develop coverage strategies and plans as necessary.
• Support insurance marketing and sales efforts.
• Collect renewal data on assigned accounts.
• Provide claims support.
• Review new/renewal policies and endorsements to ensure items were received as ordered.
• Maintain accuracy of client data in agency management system (Applied Systems / EPIC).
• Document all activities in agency management system (Applied Systems / EPIC).
• Understand and utilize upload, download, and interface technology.
• Assist other departments in securing and/or providing information necessary to issue appropriate policies for mutual clients.
• Keep Producers informed of all important activities on their accounts, including being sensitive to potential problems and informing management.
• Stay current with industry trends, including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance.
• Maintain knowledge of current underwriting requirements of contracted insurance carriers.
• Maintain knowledge of policy provisions and any changes in these provisions.
• Complete other functions and assignments as assigned, including backup duties.

Requirements

• Strong organizational skills, including the ability to discern priority and initiative.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Excellent verbal and written communication skills, as well as strong people skills.
• Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
• Ability to solve practical problems, interpret a variety of instructions, and deal with variables furnished in written, oral, diagram, or schedule form.
• Applied Systems / EPIC experience is a plus.
• Ability to know and apply principles of insurance to everyday situations.

Qualifications

• High School diploma required.
• Minimum of 4 years of experience in commercial lines and/or industry required.
• Active Property & Casualty License required.
• CPCU or special training course completion is a plus.

Pay

The base compensation range for this position is $90,000 - $120,000. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Schedule

This role requires an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

At Acrisure, we offer a comprehensive suite of benefits and perks designed to support every dimension of your life, from health and finances to family and future.

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania, and Blythedale Children's Hospital in Valhalla, New York, to make a lasting impact on the communities it serves.