Senior Commercial Auto Claims Examiner – UM/ UIM

Job Summary

Key Responsibilities

Qualifications

Benefits

Pay

Schedule

As a dedicated Sr. Injury Adjuster- UIM/ UM, you will be responsible to adjust low to moderately complex UM/UIM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

Key Responsibilities

• Investigate, evaluate, and resolve commercial auto, transportation, and trucking claims nationwide.
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims while adhering to Arch’s handling guidelines.
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves.
• Lead and negotiate high severity claims through resolution.
• Evaluate and assess exposure, trends and impacts both at an individual claim level and across the auto business.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis.
• Drive results on claims with a high complexity of coverage analysis, investigation, damage assessment, and other relevant technical areas.
• Execute on claims strategies to achieve claims quality, customer service and operational objectives.
• Serve as a mentor to less-experienced claims professionals. Provide training on current and new processes when needed.
• Support the strategy and operations of the Auto Center through other assignments as required.
• Assists in industry analysis and benchmarking studies.

Qualifications

• 7-10 years of working experience at a commercial auto carrier handling bodily injury and UM/UIM claims nationally.
• Proper adjuster licensing in all applicable states, especially Texas, Florida, California, as well as many others.
• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external stakeholders and other professionals.
• Claims litigation experience required.
• Strong time management and organizational skills.
• Ability to take part in active strategic discussions.
• Ability to work well independently and in a team environment.
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word.
• Willing and able to travel 10%.

Benefits

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.
• Arch Insurance Group Inc. offers a comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

Pay

• For NY/NJ: $123,400 - $156,633/year
• For Chicago, Philly, Hartford: $111,100 - $149,970/year
• For Alpharetta/O'Fallon: $95,700 - $129,141/year

Schedule

• Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter.