Senior Commercial Account Manager - Frost Insurance Agency

About the role

As a Senior Commercial Account Manager with Frost Insurance Agency, you are our insurance experience champion. In this role, you will handle a large book of business containing complex Commercial accounts. You will use your collaborative mindset, analytical skills, and desire for constant improvement to maintain and expand all assigned accounts. At Frost, it’s about more than a job—it’s about having a flourishing career where you can thrive, both in and out of work. We’re committed to fostering an environment that reflects our values and encourages team members to be their best.

Responsibilities

• Analyze complex client policy profiles to identify account-rounding or coverage enhancement opportunities
• Analyze carrier quotes and coverages to determine the best options for the client
• Review new and renewal policies for accuracy in rating and coverage; ensure these transactions are accurately entered in the agency management system to generate billing documentation
• Provide policy service including changes, payments, claims, and third-party communications. Ensure all activities and inbound or outbound interactions are documented in the agency management system
• Present FIA products to new and existing customers by collaborating in renewal strategies and preparing proposals
• Complete exposure analysis to determine client needs and ensure client exposure is minimized
• Respond to requests to research coverage issues, policy problems, cancellation issues, reinstatement issues, billing problems, claims history, and underwriting issues
• Maintain current knowledge of company underwriting and rating information; follow agency standard procedures to maintain electronic files and information
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

• Texas General Lines Agent License (Property & Casualty), or attainment within 90 days of employment
• 3+ years of experience in the commercial insurance field
• Ability to retain a Book of Business in excess of $650,000
• Organization skills and the ability to multitask
• Excellent written and verbal communication skills
• Proficient in Microsoft Office

Preferred Qualifications

• Insurance professional designations such as CISR, ACSR, CIC, CRM
• Bachelor’s Degree

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program