Senior Collections Analyst
Collections
Own a large, global portfolio of commercial accounts, running proactive outreach that secures payment commitments and drives down past-due balances
Advises the credit hold team on payment history and account risk, including input on "hard hold" accounts, balancing commercial urgency against exposure
Manages billing disputes, credit memos, short payments, and complex multi-party disputes, partnering with Sales, Billing, Credit, and Customer Experience, and loops in Legal when formal escalation is needed
Navigates country-specific payment cycles and regulatory requirements across an international portfolio
Flags high-risk and chronically past-due accounts for bad debt reserve review, and keeps account-to-owner contact mapping current so escalations reach the right person fast
What You Bring
Solid grounding in dunning, dispute/deduction management, and collections strategy, with the judgment to prioritize a high-volume portfolio by aging and risk
Hands-on comfort navigating SAP (or a similar ERP) to manage accounts, track payment status, and support order-to-cash workflows
Analytical skills to break complex, cross-functional account issues into concrete next steps, and clear written/verbal communication to work across Sales, Customer Experience, IT, and Finance
Ability to work independently, prioritize a high-volume portfolio, and meet deadlines in a fast-moving environment
What You Can Expect From Us
Innovation: Celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: Give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: Build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
Pay
The Annual Base Salary Range Is $73,000—$110,000 USD