Senior Collaboration Platform Engineer, Zoom or Google Workspace

About the role

The Senior Collaboration Platform Engineer designs, implements, and owns enterprise collaboration platforms such as Zoom or Google Workspace to meet business, regulatory, and operational requirements. They identify systemic gaps and opportunities to improve resiliency, performance, and user experience. This role leads end-to-end implementation initiatives, evaluates platform capabilities, and recommends platform improvements.

Responsibilities

• Defines and enforces platform architecture and technical standards, influencing design decisions across network, security, identity, and end-user computing teams.
• Manages change control processes and provides post-deployment support for end-to-end implementation initiatives.
• Evaluates platform capabilities, vendor offerings, and roadmaps with consideration for security, compliance, scalability, availability, and user experience.
• Develops and maintains operational documentation, including runbooks, governance standards, and incident/problem management procedures.
• Participates in special projects and cross-functional initiatives supporting collaboration platform reliability, scalability, and operational excellence.

Requirements

• Minimum of eight years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• In-depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms.
• Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar cloud-based communication and productivity services.
• Demonstrated technical leadership with the ability to set standards, influence cross-functional stakeholders, and drive sound engineering decisions without direct authority.
• Strong troubleshooting skills across endpoints, identity, networking, security, and cloud services, with proven experience in incident response and root cause analysis.
• Broad foundational knowledge of networking and security concepts, including DNS/DHCP, routing, firewalls/proxies, VPN, certificates/TLS, SSO/MFA, and conditional access.
• Experience leading complex implementations and platform improvements through risk assessment, change management, and stakeholder communication.
• Proven ability to support high-availability production services in regulated environments using structured change, incident, and problem management practices.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Qualifications

• Minimum of eight years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• In-depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms.
• Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar cloud-based communication and productivity services.
• Demonstrated technical leadership with the ability to set standards, influence cross-functional stakeholders, and drive sound engineering decisions without direct authority.
• Strong troubleshooting skills across endpoints, identity, networking, security, and cloud services, with proven experience in incident response and root cause analysis.
• Broad foundational knowledge of networking and security concepts, including DNS/DHCP, routing, firewalls/proxies, VPN, certificates/TLS, SSO/MFA, and conditional access.
• Experience leading complex implementations and platform improvements through risk assessment, change management, and stakeholder communication.
• Proven ability to support high-availability production services in regulated environments using structured change, incident, and problem management practices.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Skills

• Technical leadership and influence across multiple teams.
• System administration and troubleshooting of enterprise collaboration platforms.
• Knowledge of networking, security, and cloud services.
• Experience with change management and stakeholder communication.
• Ability to support high-availability production services in regulated environments.
• Effective communication with both technical and non-technical stakeholders.

Benefits

Vanguard offers a comprehensive benefits package that includes:

• Competitive compensation and benefits.
• Flexible work arrangements.
• Continuous learning and development opportunities.
• Health, wellness, and financial support programs.
• Collaborative and inclusive workplace culture.

Pay

Compensation is commensurate with experience.

Schedule

The role is available on a hybrid schedule.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Additional Information

This role is focused on cloud collaboration platform engineering (e.g., Zoom, Google Workspace, Webex) and does not involve traditional telephony systems, contact center platforms, or conference room hardware deployment.

Special Factors

Sponsorship Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Empowered to learn, grow, and thrive

Rajesh D. “Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career.”

Empowered to learn, grow, and thrive

Akua A. “I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. My initial IT roles provided me a solid technical foundation, while the leadership program offered exposure to various facets of technology and strategic thinking. The highly collaborative environment at Vanguard, combined with access to cutting-edge technology and continuous learning opportunities, solidified my commitment to cybersecurity. This specialization not only leverages my skills and interests but also provides a profound sense of purpose, knowing that my work directly contributes to the safety and trust of our clients.”

Empowered to learn, grow, and thrive

Diane T. “What has always stood out to me about Vanguard is the people, our crew. Throughout my Vanguard journey, I’ve gotten a chance to explore various roles in security which has helped me navigate my career, and I have had the opportunity to work with the most incredible, supportive team members and leaders who truly care about me. Vanguard is truly the best place to work.”

Empowered to learn, grow, and thrive

Kelly P. “When I was seeking an employer, I was looking for somewhere I could grow, be challenged, collaborate with others who encourage diversity of thought and innovation, and do purposeful, value-driven work that truly makes a difference. I am fortunate to not only have found that during my tenure at Vanguard, but also to find a place where I can build a long and engaging career, experience many milestones (like earning an MBA, getting married, and starting a family), and mentor others who are seeking to do the same. Our mission, combined with our distinctive culture and an encouragement to learn continuously has given me a great opportunity to develop in ways I never imagined!”

Empowered to learn, grow, and thrive

Megan M. “Vanguard is not just a great place to work—it is a great place to have a career! As a company, we promote continuous learning and rotations which has allowed me to grow as a technical professional and as a leader. I have been encouraged to take on novel challenges and mentored to hone new skills preparing me for rol…”