Senior Collaboration Platform Engineer, Zoom or Google Workspace

About the role

The Senior Collaboration Platform Engineer designs, implements, and owns enterprise collaboration platforms such as Zoom or Google Workspace to meet business, regulatory, and operational requirements. They identify systemic gaps and opportunities to improve resiliency, performance, and user experience. They define and enforce platform architecture and technical standards, influencing design decisions across network, security, identity, and end-user computing teams. They ensure alignment with enterprise controls including firewall/proxy rules, certificates/TLS, conditional access, logging, and monitoring.

Responsibilities

• Evaluates platform capabilities, vendor offerings, and roadmaps with consideration for security, compliance, scalability, availability, and user experience. Recommends platform improvements and drives adoption of strategic capabilities.
• Develops and maintains operational documentation, including runbooks, governance standards, and incident/problem management procedures. Mentors junior engineers and provides escalation support.
• Performs systems analysis, including requirements definition and logical/physical design for collaboration platforms. Ensures solutions meet enterprise risk, compliance, and availability expectations.
• Participates in special projects and cross-functional initiatives supporting collaboration platform reliability, scalability, and operational excellence.

Requirements

• Minimum of eight years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• In-depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms.
• Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar cloud-based communication and productivity services.
• Demonstrated technical leadership with the ability to set standards, influence cross-functional stakeholders, and drive sound engineering decisions without direct authority.
• Strong troubleshooting skills across endpoints, identity, networking, security, and cloud services, with proven experience in incident response and root cause analysis.
• Broad foundational knowledge of networking and security concepts, including DNS/DHCP, routing, firewalls/proxies, VPN, certificates/TLS, SSO/MFA, and conditional access.
• Experience leading complex implementations and platform improvements through risk assessment, change management, and stakeholder communication.
• Proven ability to support high-availability production services in regulated environments using structured change, incident, and problem management practices.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Qualifications

• Minimum of eight years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• In-depth experience in collaboration engineering or adjacent enterprise platform roles with ownership of production platforms.
• Hands-on experience administering and troubleshooting enterprise collaboration platforms such as Zoom, Webex, Google Workspace, or similar cloud-based communication and productivity services.
• Demonstrated technical leadership with the ability to set standards, influence cross-functional stakeholders, and drive sound engineering decisions without direct authority.
• Strong troubleshooting skills across endpoints, identity, networking, security, and cloud services, with proven experience in incident response and root cause analysis.
• Broad foundational knowledge of networking and security concepts, including DNS/DHCP, routing, firewalls/proxies, VPN, certificates/TLS, SSO/MFA, and conditional access.
• Experience leading complex implementations and platform improvements through risk assessment, change management, and stakeholder communication.
• Proven ability to support high-availability production services in regulated environments using structured change, incident, and problem management practices.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders and produce clear documentation and operational runbooks.

Skills

• Expertise in collaboration platform technologies such as Zoom, Webex, and Google Workspace.
• Strong understanding of enterprise-level collaboration needs and regulatory requirements.
• Ability to lead and influence cross-functional teams to achieve project goals.
• Proficiency in system analysis, design, and implementation.
• Experience with cloud-based infrastructure and services.
• Knowledge of security protocols and compliance standards.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and mentoring abilities.

Benefits

Vanguard offers a comprehensive benefits package designed to support the diverse needs of our employees. This includes:

• Competitive compensation and benefits package.
• Flexible work arrangements, including a hybrid model.
• Health, dental, and vision insurance plans.
• Retirement savings plans with employer matching.
• Employee assistance programs.
• Professional development opportunities and training programs.
• Wellness programs and resources.

Pay

The salary range for this role is $150,000 - $200,000 annually, depending on experience and qualifications.

Schedule

This role is available on a hybrid schedule, combining remote and in-office work.

Additional Information

This role is focused on cloud collaboration platform engineering (e.g., Zoom, Google Workspace, Webex) and does not involve traditional telephony systems, contact center platforms, or conference room hardware deployment.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our Commitment to Equal Employment Opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.