Senior Cloud/Platform Operations Engineer

About the role

We are seeking a Senior Cloud / Platform Operations Engineer to play a key role in the day-to-day operations of our AWS and Kubernetes platforms. This is a hands-on technical role focused on ensuring the reliability, security, and operational excellence of our cloud infrastructure.

Responsibilities

• Own the day-to-day operations of AWS and Kubernetes environments, ensuring high availability, reliability, and performance.
• Perform hands-on administration of production Kubernetes clusters and AWS infrastructure.
• Troubleshoot complex infrastructure, networking, and container platform issues.
• Execute platform maintenance activities including upgrades, patching, scaling, and lifecycle management.
• Continuously improve operational processes, automation, and platform stability.
• Kubernetes Operations:
• Operate and maintain production Kubernetes clusters.
• Perform cluster upgrades, patching, and version management.
• Troubleshoot Kubernetes control plane, worker nodes, networking, storage, ingress, and workload issues.
• Optimize cluster performance, resource utilization, and resilience.
• Support containerized application deployments and resolve runtime issues.
• Implement Kubernetes operational best practices around security, reliability, and scalability.
• AWS Operations & Governance:
• Support AWS account administration, IAM, networking, and infrastructure management.
• Implement and maintain AWS governance guardrails, security controls, and access policies.
• Ensure compliance with organizational standards for cloud infrastructure.
• Assist with cloud cost optimization and resource management.
• Partner with security teams to remediate infrastructure risks and vulnerabilities.
• Incident Response & Operational Support:
• Participate in production incident response and on-call rotations.
• Troubleshoot and resolve complex production issues across AWS and Kubernetes environments.
• Perform root cause analysis and implement corrective actions.
• Support a ticket-driven operational model with a strong focus on responsiveness and customer service.
• Document operational procedures and contribute to knowledge sharing across the team.
• Monitoring & Reliability:
• Maintain monitoring, logging, and alerting for cloud infrastructure and Kubernetes platforms.
• Proactively identify reliability risks before they impact users.
• Improve observability and operational visibility across the platform.
• Drive continuous improvements to platform uptime and operational efficiency.
• Cross-Functional Collaboration:
• Partner with engineering teams to troubleshoot application deployment issues.
• Support internal users by resolving infrastructure requests and platform-related issues.
• Collaborate with security, networking, and development teams to deliver reliable cloud services.
• Contribute technical expertise during infrastructure planning and operational improvements.

Qualifications

• 5+ years of experience supporting cloud infrastructure in production environments.
• Strong hands-on experience administering production Kubernetes environments, including: Cluster installation and lifecycle management, Upgrades and patching, Networking (CNI), Ingress controllers, Persistent storage, RBAC and security, Troubleshooting workloads and cluster health.
• Strong hands-on experience with AWS services including: IAM, VPC, EC2, EKS, Route 53, CloudWatch, Load Balancers, EFS.
• Experience implementing AWS governance, IAM policies, and security best practices.
• Strong Linux systems administration skills.
• Experience with Infrastructure as Code (Terraform and Ansible preferred).
• Experience with CI/CD pipelines and deployment automation.
• Experience with monitoring and observability tools such as Datadog or similar.
• Experience supporting production incidents and participating in on-call rotations.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication skills with the ability to work directly with technical and non-technical stakeholders.

Preferred Qualifications

• Experience operating Kubernetes platforms at enterprise scale.
• Experience with GitOps tools such as Argo CD.
• Experience with policy enforcement tools such as Kyverno.
• Experience with container security platforms and vulnerability management.
• AWS Solutions Architect, AWS SysOps Administrator, or Certified Kubernetes Administrator (CKA) certification.
• Experience in regulated or security-conscious environments.