Senior Cloud Operations Manager

About the role

ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running.

Responsibilities

• Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas
• Partner with Cyber Security and compliance leaders to implement security standards (including FedRAMP controls) and drive effective incident response
• Continuously improve operational processes, tooling, and on-call practices to increase team efficiency and sustainability
• Coach and mentor engineers, set clear expectations, and foster a collaborative and inclusive team culture
• Dive infrastructure-as-code standards and self-service automation (e.g., Terraform/Ansible) to improve consistency, auditability, and delivery speed
• Own capacity planning, performance tuning, and cloud cost optimization (FinOps) for production workloads
• Drive deployment and change management practices (CI/CD, release readiness, rollback strategies) to reduce operational risk
• Work cross-functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps
• Evaluate and adopt AI-assisted operations to improve signal-to-noise, accelerate incident triage, and identify recurring issues through intelligent analysis

Requirements

• Strong understanding of cloud infrastructure, cloud security, and production operations on AWS
• 7+ years of direct, hands-on experience operating cloud production environments
• 3+ years of production experience with container technologies such as Docker and Kubernetes
• 3+ years of hands-on experience building cloud automation using Terraform and Ansible
• In-depth experience with Unix/Linux operating systems and shell scripting
• Strong understanding of building and operating DevOps pipelines (CI/CD)
• Experience leveraging AI/ML to improve TechOps outcomes (e.g., anomaly detection, alert noise reduction, incident triage, and predictive capacity planning)

Qualifications

• Strong communication skills and high emotional intelligence
• Strong sense of ownership, urgency, and accountability
• Ability to mentor, lead, and inspire others

Nice to have

• US Citizenship
• Absenteeism of 2-3 days per week

What You Bring To ServiceMax

• Must have qualification: US Citizenship
• Must have qualification: Ability to commute to San Ramon office 2-3 days a week

ServiceMax Offers You

• Hightly competitive wellness benefits including Medical, Dental, Vision, Life insurance
• Flexible Spending Benefits
• Flexible Time Off
• 401(k) Retirement Savings Program with an employer match
• Commuter Benefits
• Professional development and training opportunities

Pay

The anticipated annual salary range for this position is between $175,000 - 210,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.

Schedule

Hybrid-San Ramon, CA