Senior Cloud Infrastructure Engineer

About the role

ITHAKA is seeking a Senior Cloud Infrastructure Engineer to advance how software is built, delivered, and experienced across the product engineering organization. Reporting to the Associate Director, Product Engineering, this role combines cloud infrastructure operations, DevOps practices, and platform engineering with a strong emphasis on developer experience, usability, and operational excellence. The engineer will design, build, and operate internal‑ and external‑facing infrastructure, as well as tools and services that empower engineering teams to deliver high‑quality software faster and more safely.

Responsibilities

• Build and integrate networking, security, logging, and application orchestration systems that support products serving millions of users globally.
• Design identity and access management solutions that promote secure operations with low operational overhead.
• Collaborate with the Technology Enabling Services team to create safe and reliable self‑service offerings for resource provisioning and access requests.
• Provision infrastructure economically and develop visibility and tooling so other engineers can manage their workload resources.
• Own reliability and resiliency outcomes for core infrastructure.
• Transform recurring support requests into reusable capabilities.

Core Requirements

• 5 or more years as a platform or infrastructure engineer delivering large‑scale systems.
• Ability to communicate clearly and effectively in writing and verbally, tailoring messages to technical teams, business leaders, and cross‑functional stakeholders.
• Demonstrated product thinking and systems thinking.
• Ability to self‑direct near‑term work and partner in developing long‑term strategy.
• Ability to drive the cadence and coordination of regular system upgrades with minimal interruption to consumers.
• Proven experience building cloud infrastructure on a major IaaS provider; AWS experience strongly preferred.
• Proven experience managing configuration and performance of a content delivery/edge network solution such as Fastly, Cloudflare, or Amazon CloudFront.
• Proven experience using infrastructure‑as‑code solutions to codify cloud resources; Terraform experience strongly preferred.
• Proven experience operating an orchestration platform with containerized applications and ephemeral/scheduled workloads; Kubernetes experience a plus.
• Practical experience with an imperative programming language such as Python or Go.
• Experience with metric, log, and tracing infrastructure solutions; OpenTelemetry or Grafana experience a plus.
• Familiarity with cloud security solutions like web application firewalls.

Preferred Experience

• Practical experience offering a multi‑region, multi‑account, or multi‑cloud delivery environment for failover or performance.
• Expertise contributing to or operating internal developer platforms, enablement tooling, or shared services.
• Proficiency authoring CI/CD pipelines; GitLab CI/CD experience a plus.
• Experience developing Terraform modules for consumers to streamline resource provisioning.

Compensation & Benefits

The starting salary for this position ranges from $112,240 to $140,300, varying with job‑related knowledge, skills, and experience.

• Medical, dental, and vision plans
• Employer‑paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• Up to 12 sick days
• Wellness benefits and additional offerings

Our Values & Culture

ITHAKA is committed to belonging, evidence, speed, teamwork, and trust. The organization values a vibrant, inclusive culture where people from diverse backgrounds feel welcome and can contribute unique perspectives. Employees are distributed across the continental United States, with physical offices in New York and Ann Arbor, Michigan.