Senior Cloud Engineer

Location: Dallas, TX (5 days onsite)

Shift timings: 12 PM – 8 PM Central Time

About the role

The Cloud Operations Engineer L1/L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform (GCP). The role acts as the first point of engagement for cloud incidents, operational events, and service requests while ensuring adherence to ITIL-aligned service management practices.

Requirements

• Minimum 5 years of experience in Cloud Operations, Infrastructure Operations, NOC, IT Operations, SRE Operations, or Cloud Support environments

Responsibilities

• Monitor cloud infrastructure and respond to alerts from enterprise monitoring tools
• Perform L1 and L1.5 incident triage, troubleshooting, and remediation
• Manage incidents, requests, and operational tasks through ServiceNow
• Support GCP services: Compute Engine, IAM, VPC, DNS, Storage, Load Balancing, VPN, and Logging
• Participate in major incident bridges and war rooms
• Execute runbook-driven operational activities and health checks
• Support change reviews, risk assessments, pre/post implementation validations, and approved operational changes
• Maintain SOPs, runbooks, KEDB articles, and knowledge repositories
• Provide shift handovers and operational reporting
• Identify automation, toil reduction, and service improvement opportunities

Skills

Primary Skills

• Google Cloud Platform (GCP)
• Linux Administration
• Basic Networking (TCP/IP, DNS, VPN, Routing, Firewalls)

Preferred/Optional Skills

• AWS and Azure exposure
• Kubernetes (GKE)
• Docker
• Terraform (Infrastructure as Code)
• GitHub, Azure DevOps, Jenkins
• Ansible and workflow automation
• Cloud Security and Governance

Certifications (Preferred)

• Google Associate Cloud Engineer
• Google Professional Cloud Architect

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. Depending on the position, other forms of compensation may be provided as part of overall compensation, such as an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.

Benefits

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Short-Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave