Senior Cloud Engineer

About the role

Our customers are interested in optimizing their product delivery, global footprint, and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Fastly Senior Cloud Engineer (CE) within the Fastly Revenue Organization.

Responsibilities

• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
• Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack
• Look for opportunities to introduce new Fastly products that compliment the customer’s needs
• Create customer strategies and assist in support requests or problems for assigned customers
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
• Track and report on the health of your customer accounts, providing regular updates to Client Services leadership

Qualifications

• 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• Empathy and understanding of the customer
• Comfort level with presenting and leading customer presentations and training
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• Able to present technical concepts to various business stakeholders (technical and non-technical)
• Able to outline deliverables and business impact
• Capable and willing to travel for customer meetings as necessary

Pay

The estimated salary range for this position is $122,280 to $172,632. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

Schedule

This position will require you to be available during core business hours. While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Work Location(s) & Travel Requirements

This position is open to remote workers in the following preferred regions (US): Pacific Timezone. Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. This position may require travel as required by your role or requested by your manager.