Senior Clinical Program Specialist

Position Overview

Cincinnati Children’s is seeking an experienced Senior Clinical Program Specialist to provide clinical and operational coordination for the Living Allogenic Heart Valve Transplant (LAVT), Biventricular (BiV) Repair, and Major Aortopulmonary Collateral Arteries (MAPCA) programs. This role serves as a central point of coordination across complex, multidisciplinary cardiac teams and helps ensure patients move efficiently through the continuum of care—from referral and evaluation through procedural planning, treatment, discharge, and longitudinal follow-up.

Key Responsibilities

• Maintain accurate, up-to-date program patient lists, including both inpatient and outpatient populations, and maintain a strong understanding of the clinical status and needs of active patients.
• Carefully coordinate care across cardiac surgery, cardiology, electrophysiology, advanced imaging, virtual procedural planning, and other multidisciplinary teams involved in patient care.
• Track patients throughout the complete care pathway, including referral, initial evaluation, diagnostic workup, preoperative planning, intervention, discharge, and follow-up.
• Coordinate required consultations, imaging studies, diagnostic testing, and other evaluations to support timely progression of care.
• Monitor outstanding clinical and logistical needs and proactively identify barriers, delays, or gaps in care.
• Facilitate appropriate follow-up and communication to promote continuity and progression of patient care.
• Organize and facilitate regular multidisciplinary program meetings to review patients, discuss treatment options and management plans, and support coordinated clinical decision-making.
• Serve as a liaison among providers, specialties, and interdisciplinary teams to facilitate communication and ensure follow-through on patient care plans.
• Maintain program-specific patient tracking systems, databases, and clinical documentation.
• Collect and track program data, outcomes, and key metrics to support longitudinal patient follow-up, quality improvement, program development, and clinical research.
• Serve as a knowledgeable resource and point of contact for patients and families navigating complex multidisciplinary cardiac care.
• Facilitate communication between patients, families, providers, and members of the multidisciplinary team.
• Support patient and family navigation throughout complex evaluation and treatment pathways.
• Collaborate with program leadership to identify opportunities to improve processes, communication, efficiency, and patient experience.
• Aid in the development and implementation of workflows, processes, and resources to support program growth and sustainability.
• Participate in quality improvement, clinical research, and program evaluation activities as appropriate.

Qualifications

• Bachelor’s degree in related field or Master's degree and 0-2 years' experience.
• Clinical licensure in related field and program.
• Demonstrated experience coordinating complex patient care across multidisciplinary teams.
• Excellent organizational, communication, critical-thinking, and follow-through skills.
• Ability to independently manage multiple patients, priorities, and complex care pathways.
• Strong interpersonal skills and ability to build effective relationships with physicians, nurses, patients, families, and interdisciplinary partners.