Senior Clinical Experience Manager

About the role

The Senior Manager of Clinical Experience at SmarterDx leads the day-to-day execution of the Clinical Experience strategy for the Prebill solution. They manage a team of Clinical Experience Managers and translate the Clinical Experience vision into consistent client engagement, strong team performance, effective operating practices, and scalable approaches that strengthen clinical trust and appropriate adoption of AI-powered clinical documentation integrity workflows.

Responsibilities

• Lead, coach, and develop a high-performing team of Clinical Experience Managers, setting clear expectations and providing ongoing feedback, performance management, and professional development.
• Translate the Director’s Clinical Experience strategy and priorities into clear Prebill team plans, operating cadences, capacity decisions, and consistent execution across the client portfolio.
• Oversee clinical engagement strategies in partnership with Client Success, ensuring that each client’s CDI and coding structure, workflows, priorities, performance goals, stakeholder relationships, and readiness for change inform the approach.
• Implement a tiered engagement model that provides an appropriate baseline Clinical Experience for all clients while concentrating deeper support where there is a credible path to clinical and business impact.
• Provide senior clinical oversight for priority, complex, or escalated client engagements, partnering with Clinical Experience Managers and Client Success to build trust with CDI, coding, physician advisor, clinical, and revenue cycle leaders.
• Use recommendation, acceptance, rejection, query, coding, and workflow data to identify meaningful patterns and translate them into targeted education, engagement, workflow, product, or operational action.
• Help clients understand the clinical and coding rationale behind AI-generated recommendations and apply those insights within compliant inpatient documentation, review, and query workflows.
• Establish consistent practices for client readiness assessment, clinical stakeholder mapping, identification of clinical anchors, clinical-health reporting, and Implementation/Integration-to-Clinical Experience handoffs.
• Partner cross-functionally with Client Success, Product, Clinical Operations, Education, and Implementation/Integration to route feedback, improve the client experience, and contribute clinical insight to organizational priorities.
• Develop and scale reusable playbooks, talk tracks, clinical education, client readouts, and best practices that improve the consistency and effectiveness of Clinical Experience engagement.
• Define and monitor team, engagement, and adoption metrics; assess capacity and execution risks; and recommend improvements based on client outcomes and performance signals.
• Selectively represent Clinical Experience in client presentations, webinars, roundtables, conferences, and other strategic initiatives.

Requirements

• Clinical Expertise: MD, DO, PA, NP or RN, or another relevant clinical credential. Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives.
• Strong strategic thinking with the ability to translate client insights into scalable business, product, and educational strategies.
• Exceptional executive communication and presentation skills, with the ability to influence stakeholders ranging from frontline clinicians to executives.
• Demonstrated ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences.
• Passion for leveraging AI and emerging technologies to transform clinical documentation, revenue cycle management, and healthcare delivery.

Qualifications

• 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles.
• Experience building, mentoring, and scaling clinical or client-facing teams.
• Experience developing organizational strategy, operational processes, and cross-functional programs in a high-growth healthcare technology environment.
• Strong analytical skills with experience leveraging client feedback, operational metrics, and healthcare data to drive strategic decision-making.
• Experience presenting at industry conferences, leading educational webinars, or serving as a recognized clinical thought leader.
• Experience working with AI-enabled healthcare technology, SaaS platforms, or clinical decision support solutions.

Skills

• Strong leadership and coaching skills.
• Strategic planning and implementation abilities.
• Effective communication and presentation skills.
• Ability to simplify complex clinical and regulatory concepts.
• Passion for using AI to transform healthcare delivery.

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 11 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.