Senior Client Support Specialist

About the role

Coastal Payroll Services is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has been recognized for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve.

Responsibilities

• Client Management: Oversee and manage a designated portfolio of Coastal’s largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines.
• Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities.
• Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
• Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction.
• Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field.

Requirements

• Industry Experience: Proven knowledge and/or experience in payroll and human resources functions and complex payroll principles required.
• Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
• Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook).
• Regulatory Knowledge: Understanding of applicable federal, state, and local wage and hour laws, as well as payroll taxes at both the federal and state levels is required.
• Multitasking Ability: Ability to work in a fast-paced environment.
• Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy.
• Analytical Skills: Solid math and analytical skills to effectively support clients.
• Educational Background: A BS/BA degree or equivalent work experience.

Qualifications

• BS/BA degree or equivalent work experience.

Skills

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office products.
• Understanding of payroll and HR principles.

Benefits

• Paid time off - vacation, sick, holidays.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• AFLAC insurance enrollment.
• Employee referral bonus program.
• Quarterly bonding events.

Pay

$28.00 - $30.00 per hour.

Schedule

Full-time.