Senior Client Support Specialist
One Community Bank · Adams, WI · 1 mo ago
On-siteOTHRFull-time
About the role
Provide exceptional client support to ensure customer satisfaction and loyalty.
Responsibilities
- Handle client inquiries via phone, email, and chat
- Resolve issues and provide solutions to improve customer experience
- Follow up with clients to ensure satisfaction and gather feedback
- Collaborate with internal teams to escalate complex issues
Requirements
- Bachelor’s degree in a related field
- 2+ years of client service experience
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks
- Experience with CRM systems
Skills
- Customer service orientation
- Technical proficiency in relevant software
- Adaptability to changing priorities
Benefits
- Competitive salary package
- Paid time off
- Health insurance options
- Professional development opportunities
Pay
- $40,000 - $50,000 annually
Schedule
- Full-time position
- Flexible schedule within standard business hours
Contact Information
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