Senior Client Success Manager - New York, NY

For our client, we are seeking a Senior Client Success Manager to join the team of a leader in the Media space. This role will serve as a strategic partner to senior-level clients, owning the relationship from day-to-day guidance through executive engagement. The successful candidate will help align client objectives with success plans, drive retention and expansion, and ensure a high-touch experience that supports measurable business outcomes. This position also requires strong collaboration with internal teams to advocate for client needs and translate strategy into action. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $115,000 – $145,000 annually Responsibilities Serve as the strategic advisor and primary point of contact for senior clients Ensure client outcomes align with success plans Lead executive engagements and business reviews Develop and maintain strategic roadmaps tailored to client goals Oversee commercial relationships from renewals to upsells Integrate AI solutions into client strategies Manage escalations effectively and maintain client trust Represent client interests across internal teams Qualifications 7+ years in an enterprise client-facing role at a SaaS company, preferably in digital marketing technology Bachelor's degree or equivalent experience Experience in a solutions-led model, owning strategy while a technical team handles execution Full commercial ownership of renewals, upsells, and revenue retention Proven ability to establish VP and C-suite relationships Strong technical curiosity about clients' data architectures Enthusiasm for AI in marketing, with the ability to apply it to drive business outcomes Excellent communication skills for diverse audiences Benefits Robust medical, dental, and vision plans 401(k) matching program Flexible time off policies Childcare support and yearly education reimbursements Commitment to work/life balance and DE&I initiatives Open and respectful workplace culture Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.