Senior Client Success Manager - US

About Us

#paid is dedicated to empowering creators to do what they love—creating. Our platform connects vetted creators with iconic brands, fostering authentic collaborations that drive real business results. We provide a marketplace that addresses critical challenges in the creator ecosystem, ensuring each partnership is seamless and impactful.

The Role

As a Senior Client Success Manager covering our Key Accounts, you’ll serve as a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role combines high-touch campaign execution with relationship-based account and client management, overseeing complex creator marketing programs from start to finish.

Key Responsibilities

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
• Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviews
• Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives
• In partnership with sales leads, identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)
• Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores
• Manage multiple programs simultaneously with periods of varying workload and complexity
• Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements
• Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement
• Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions
• Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities

About You

• You’re client-obsessed and driven to go above and beyond to keep clients happy
• You create meaningful relationships and deeply understand client campaign goals and broader business objectives
• You’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOs
• You bring a commercial mindset, able to balance execution with long-term account growth and strategic thinking
• You’re detail-oriented, organized, and thrive in managing multiple complex accounts at once
• You’re data-driven, using insights to tell compelling stories and guide decisions
• You’re a strong collaborator who shares learnings, best practices, and resources with your team
• You have a growth mindset and consistently seek feedback for self-improvement
• You have experience in digital and creator marketing and a strong understanding of social media platforms
• You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
• You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals
• Experience working with enterprise-level clients in agency, or creator tech is highly preferred

Why #paid

• We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love
• We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)
• We invest in our team members, with L&D budgets and RRSP/401K Matching Programs
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday
• We empower learning through meaningful career progression and the autonomy to test new ideas
• Equal Employment Opportunity: #paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.