Senior Client Success Manager, LawRank (An EverService Company)

Position Responsibilities

• Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication
• Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service
• Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes
• Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)
• Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations
• Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance
• Recommend marketing products, services, and strategies aligned with each client's goals and business needs
• Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention
• Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth

Requirements

• 4+ years of experience in Client Success, Account Management, or a similar client-facing role
• Proven success managing client relationships and supporting performance-driven digital marketing campaigns that drive retention and growth
• Strong understanding of core digital marketing channels, including SEO, paid media, social media, email, and content marketing
• Proficiency with CMS platforms (e.g., WordPress) and familiarity with website analytics, tracking tools, and performance optimization best practices
• Demonstrate a positive, professional presence with the ability to build rapport, engage stakeholders at all levels, and confidently lead client-facing conversations and presentations
• Prominent track record of developing and maintaining strong client relationships, driving customer satisfaction, retention, and long-term account growth
• Exceptional verbal and written communication skills, with the confidence to collaborate effectively across internal teams and serve as a trusted advisor to clients
• Familiarity with AI technologies, including Large Language Models (LLMs), and their impact on the digital marketing landscape, with experience leveraging AI-powered platforms and tools to deliver client value
• Strong analytical mindset with the ability to manage multiple priorities in a fast-paced, collaborative environment while delivering measurable results

Pay

The base salary range for this salaried non-exempt opportunity is $80,000 - 95,000, plus the eligibility to earn quarterly bonus incentives. This target compensation range is subject to multiple factors including role level, experience, and location.

Benefits

• Remote-first working environment
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2000 annual tuition reimbursement for continued education
• Monthly data stipend to support your remote work environment
• Paid Vacation and sick time off for work-life balance
• 11 paid holidays to enjoy throughout the year
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leverage and career advancement opportunities
• Anniversary rewards to celebrate milestones