Senior Client Success Manager

About the role

This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a Media environment.

Responsibilities

• Serve as the strategic advisor and senior point of contact for enterprise clients
• Ensure client outcomes align with business objectives and success plans
• Manage executive engagements and run business reviews with C-suite clients
• Develop and maintain clients' strategic roadmaps in alignment with their priorities
• Oversee the full commercial relationship, including renewals and upselling opportunities
• Integrate AI capabilities into strategic conversations with clients
• Lead escalation management and coordinate cross-functionally during issues

Qualifications

• 7+ years in enterprise client-facing roles at a SaaS company, preferably in digital marketing technology
• Bachelor's degree or equivalent experience
• Experience in a solutions-led or delivery-led model, managing strategy and outcomes
• Commercial ownership experience with renewals and upsells
• Demonstrated ability to build relationships with VP and C-suite clients
• Curiosity about AI and its applications in marketing technology
• Strong organizational skills for managing complex portfolios

Benefits

• Comprehensive medical, dental, and vision plans
• 401k match to support retirement savings
• Flexible time off for work-life balance
• Childcare assistance and continuing education reimbursements
• Commitment to diversity, equity, and inclusion in workplace culture