Senior Client Solutions Manager

About the role

Own the day-to-day relationship for a portfolio of 10-15 brand-protection clients as their trusted primary point of contact, driving reporting, QBRs, renewals and overall client health.

Key Responsibilities

• Own 10-15 client relationships end to end as the primary day-to-day contact.
• Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
• Cookordination monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
• Maintain client health, identify expansion opportunities and escalate risks early.
• Mentor Client Solutions Managers across the team.
• Provide coverage aligned to North American clients and time zones.

Skills & Experience

• Several years in client or account management, ideally in brand protection, IP or SaaS.
• Excellent communication and relationship-management skills.
• Confident leading client-facing QBRs and working with reporting and data.
• Able to manage a portfolio of clients independently.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS Values

• Partner – Put clients first and win together.
• Pioneer – Innovate fearlessly and lead with vision and courage.
• Progress – Aim high and grow through actions.
• Deliver – Own the outcome and build trust with our colleagues and clients.

Equal Opportunity Employer

RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.