Senior Client Services Field Effectiveness Manager

About the role

The Client Services Field Effectiveness Senior Manager is the dedicated enablement lead for Intapp's Client Services function, the teams who work with clients to deploy Intapp's products and deliver lasting value. You will work as part of the Client Services team, joining their meetings and practice leadership conversations so you understand what is getting in the way of delivery before it becomes a problem. You will take programs built with the wider GTM Effectiveness function and bring them to life in Client Services by activating them, measuring adoption, and feeding field insights back to improve the standard. You will model AI-native working habits and drive adoption of Intapp Celeste for delivery productivity.

Responsibilities

• Serve as the embedded enablement partner to Client Services, building trusted relationships with practice leads and segment managers and representing Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
• Own field communications and training programming across product knowledge, industry knowledge, process & methodology, and professional skills, including workshops, live sessions, async content, and certifications built with subject matter experts
• Own onboarding and everboarding end-to-end, partnering with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications
• Model AI-native working habits and drive adoption of Intapp Celeste and AI-assisted delivery practices across project work, client communication, and knowledge management
• Build a manager reinforcement motion into every program and measure its impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS

Requirements

• 5+ years in professional services, consulting, or implementation, with firsthand experience inside a delivery org and an understanding of how it works
• 2+ years in enablement, field effectiveness, or a learning role supporting a Client Services or technical field audience
• Demonstrated ability to translate complex delivery methodology into accessible training and field-ready content
• Experience working in or alongside a vertical SaaS or enterprise software environment preferred
• Field-first: you care about what actually lands with delivery teams, not what looks good on a slide
• Credible with practitioners: Client Services teams trust you because you understand their world, not because you sit outside it
• Proactive and scrappy: you identify gaps before leadership asks and move quickly to close them

Benefits

• Opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients
• Part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities
• Collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork
• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
• Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority.