Senior Client Service Associate (Santa Barbara, CA)

About the role

Raymond James is seeking a dynamic Client Service Associate to join our growing team. This role provides high-quality administrative support to Financial Advisors, their clients, and other branch staff.

Responsibilities

• Interact with clients via phone, in-person, virtually, and through mailings to handle basic inquiries and schedule meetings.
• Support Financial Advisors by opening new client accounts, researching client and security information, and tracking daily contacts.
• Process documents for insurance purchases, review closeouts, distributions, and Roth IRA conversions, and maintain 529 accounts.
• Create and maintain records and files using CRM software, prepare letters, forms, and reports, and assist with marketing efforts.
• Oversee outside account reporting, securities litigation submissions, and renewal of insurance and state securities licenses.
• Ensure accuracy and correctness of client paperwork and documentation before submission and processing, and follow up to ensure completion.
• Participate in training and cross-training to stay current on firm and industry policies and procedures.

Requirements

• High School Diploma or equivalent with a minimum of three (3) years financial services industry experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• Effective communication skills across multiple platforms (phone, email, in-person, virtual).
• Ability to operate standard office equipment and use required software applications.
• Organizational and attention to detail skills.
• Basic knowledge of investment concepts, financial markets, and industry regulations.
• Proficiency in Client Relationship Management (CRM) software and Excel.

Qualifications

• General office practices, procedures, and methods.
• Knowledge of Raymond James’ working structure, policies, mission, and strategies.
• Ability to analyze and research account information.
• Experience organizing, managing, and tracking multiple, detailed tasks and assignments with frequently changing priorities and deadlines.
• Initiative and proactive follow-up skills.
• Customer service skills, able to handle stressful situations calmly and professionally.
• Mathematical proficiency to process account and transaction information.

Skills

• Client Relationship Management (CRM) software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings plan.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Pay

The salary range for this position is expected to be $55,000.00 - $75,000.00 annually, with the possibility of discretionary bonuses and profit-sharing.

Schedule

Less than 25% travel is expected.