Senior Client Service Associate- Coral Gables, FL

About the Role

Under general supervision, uses advanced skills gained through training and experience to provide proactive support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems; refers new or unusual issues to a higher level.

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is motivated, detail-oriented, and a creative problem solver to join our growing team. This essential role helps provide high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members.

Responsibilities

• Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Work both independently and within a dynamic team environment to provide crucial support to financial advisors and the branch office.
• Open new client accounts, research client and security information, and track daily contacts for the team using internal databases and other technologies.
• Process documents for insurance purchases, review closeouts, distributions, Roth IRA conversions, and maintenance of 529 accounts for clients and college payments with a high level of organization and attention to detail.
• Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Oversee the process of outside account reporting, securities litigation submissions, and renewing of insurance and state securities licenses.
• Ensure client paperwork and documentation is accurate and correct prior to submission and processing to meet firm and industry requirements; follow up to ensure accurate completion.
• Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts including brochures, team website updates, and posting of LinkedIn articles.
• May enter orders at the direction of the Financial Advisor.
• Actively engage in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• Knowledge of the company’s working structure, policies, mission, and strategies.
• Understanding of general office practices, procedures, and methods.
• Familiarity with investment concepts, practices, and procedures used in the securities industry.
• Awareness of financial markets, products, and industry regulations.
• Proficiency in Client Relationship Management (CRM) software or similar contact management software.
• Excel skills, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analytical skills to research and interpret account information.
• Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
• Skill in identifying time-sensitive items and assessing competing priorities.
• Initiative to proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Problem-solving skills to analyze issues and establish solutions in a fast-paced environment.
• Mathematical skills sufficient to process account and transaction information.
• Effective interpersonal styles and communication skills, both orally and in writing, with all organizational levels, in person and virtually.
• Ability to work both independently and as part of a cohesive team.
• Commitment to providing a high level of customer service.

Qualifications

• High School Diploma or equivalent (required).
• A minimum of three (3) years of financial services industry experience, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings options.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit Myrjbenefits.com.

Pay

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Workstyle

At Raymond James, associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. The company expects associates at all levels to:

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

Raymond James honors, values, and respects the uniqueness, experiences, and backgrounds of all associates as part of its people-first culture.