Senior Client Relationship Executive - Government-Education

This role is primarily responsible for making sales and obtaining orders or contracts for services (including renewal and expansion orders) through direct customer selling. The Senior Client Relationship Executive drives retention, renewals, and expansion across an assigned mid-market portfolio, closing renewal agreements and expansion sales within the territory. The role requires spending the majority of working time away from the employer’s place of business, conducting in-person customer meetings, presentations, negotiations, and other sales activities at customer locations.

Responsibilities

• Own renewal and retention outcomes by managing renewal plans, aligning with customer procurement timelines, and negotiating and closing renewal agreements.
• Identify and close expansion opportunities by shaping solutions and presenting add-on proposals during virtual and on-site meetings.
• Lead structured, onsite Quarterly Business Reviews (QBRs) to reinforce value, strengthen alignment, and advance renewal and expansion sale opportunities.
• Manage renewal and expansion pipelines by proactively identifying upsell, cross-sell, and renewal opportunities, supported by disciplined forecasting, clear close plans, and accurate CRM updates.
• Build strong stakeholder relationships through frequent engagement and in-person sales interactions to clarify expectations and resolve issues.
• Orchestrate technical, product, and industry specialists to advance multi-solution sales opportunities and negotiations.
• Maintain a regular field presence by scheduling and conducting face-to-face meetings with customer stakeholders and decision makers.
• Direct internal specialists to support renewal success and advance multi-solution expansions while remaining accountable for sales strategy, negotiation, and closing.

Requirements

• Bachelor’s degree preferred, or equivalent experience.
• 2+ years of experience in B2B account management, renewals, customer success, or sales with recurring revenue responsibility.
• Demonstrated skill in consultative conversations, proposal development, and negotiation supporting renewals and expansions.
• Proficiency with CRM and forecasting routines to manage renewal/expansion pipelines accurately.
• Ability to customarily and regularly travel within the assigned territory for in-person customer meetings and field-based selling.
• Valid driver’s license and reliable transportation for daily field travel.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, managed print services, office technology, and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate over the past two decades.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.