Senior Client Relations Manager

Overview

Craft & Communicate is seeking a Client Relations Manager to lead and strengthen relationships with senior living marketing clients. Ideal for a professional with strong digital marketing strategy and client communication skills.

Key Responsibilities

• Lead recurring client meetings and strategy calls

• Build strong, professional relationships with clients and community teams

• Serve as a primary point of contact for assigned accounts

• Communicate campaign performance, recommendations, and project updates clearly and confidently

• Help clients understand the value and strategy behind SEO, digital ads, reporting, email marketing, websites, and marketing automation initiatives

• Maintain a high level of responsiveness, professionalism, and follow-through

• Send artwork, campaigns, and marketing materials to communities for review and approval

• Ensure client feedback is communicated clearly to internal departments

• Aid in gathering approvals, content, assets, and information needed for projects

• Proactively identify roadblocks or missing items to help keep projects moving

• Represent Craft & Communicate at conferences, networking events, and industry functions

• Help strengthen agency visibility and relationships within the senior living industry

• Assist with light business development efforts, including introductory calls and relationship nurturing

• Identify opportunities to expand client services when appropriate

Qualifications

• 7+ years of experience in a digital marketing agency environment

• Strong client-facing communication and presentation skills

• Experience leading client meetings and managing accounts

• Understanding of SEO, digital ads, reporting, email marketing, and digital strategy

• Extremely organized and detail-oriented

• Strong written and verbal communication skills

• Ability to manage multiple clients and priorities simultaneously

• Professional, proactive, and solutions-oriented mindset

• Experience in senior living marketing is a plus, but not required

Preferred Traits

• Calm under pressure

• Naturally relationship-driven

• Strong sense of accountability and follow-through

• Confident communicator who can simplify complex marketing concepts

• Comfortable collaborating across multiple departments

• Positive and team-oriented attitude

Compensation & Employment Details

• Full-time, remote position

• Competitive compensation based on experience

• All positions begin as a 90-day contract-to-hire arrangement

• After 90 days, candidates may be considered for full-time employment

• Full-time benefits include:

  • Medical insurance

  • Paid time off

  • Paid holidays

  • 401(k) with company match

How to Apply

To be considered for this role, you must apply via https://craftandcommunicate.com/careers/ and include:

• Your resume
• Pay requirements
• A brief overview of your agency and client management experience